Ministry of Consumer Affairs
Goods
Buying goods and getting what you paid for. Includes motor vehicles, product safety and weights and measures.
Services
From hiring a tradesperson to banking and electricity.
Shopping
Find out your rights in different shopping situations. Includes online shopping, auctions, shop breakages, gift vouchers, credit card chargebacks and more.
Credit and debt
Planning to get a loan or struggling to pay one back? Includes credit sales and repossession.
Motor vehicles
What to check before you buy a motor vehicle and what your rights are if there is a problem.
How to complain
Now that you know your rights, how to you get a problem sorted?
Laws
An explanation of the laws that protect you as a consumer.
Problem solver
Our interactive problem solver helps you solve your consumer problem.
Scams target you. Protect yourself and others by learning how scams work and how to protect your money, computer, phone and identity.
Information for your business, advice on how to comply with consumer legislation, and how to deal with consumer complaints.
Legislation that the Ministry of Consumer Affairs administers and policy documents.
