How to contact Trading Standards and Consumer Protection teams within MBIE.
Trading Standards and Consumer Protection work is done by teams within the Ministry of Business, Innovation and Employment (MBIE). This page gives information about how to contact us.
Before contacting us...
Be aware of what we can and can’t do for you
If you have a complaint about a consumer issue, we can provide you with information, but in most cases we are unable to take direct action ourselves
In New Zealand, the government generally does not investigate complaints where the only issue is faulty goods or services. Instead we have a good and strong law which sets out clear requirements for quality and a fast and cheap way of resolving disputes through Disputes Tribunals.
BUT if your issue concerns product safety, false advertising, unfair or harsh finance practices, or a failure to provide important information to consumers, there are government agencies who can investigate and take direct action. We can refer you to those agencies and, in the case of faulty goods and services, we can explain how you can resolve the issue yourself.
If your complaint is about unsafe products, short measure goods or fuel quality, contact Trading Standards.
See What we don’t do and who can help for information about who else can help.
Read our website first for help or information
This website is managed by the Consumer Protection team. These sections on the website may be useful:
- For Consumers
Information about your rights with goods and services, when shopping, for credit and debt, when buying motor vehicles; product safety and recalls (including how to notify us about a safety concern); how to complain; consumer laws.
- For Business
Advice for your particular business type; how to comply with consumer law, including information about product safety and measurement; how to deal with a customer complaint.
Types of scams; latest scams; reporting a scam; how to protect yourself from being scammed.
- Legislation and Policy
Consumer-related legislation and regulations; policy in development; policy reports, papers and submissions.
- About Consumer Protection and Trading Standards work
What we do and our structure; media centre including news, media releases and Word of Advice; consumer representation; publications; useful links to related consumer websites.
Head Office contact information
Read the information below to decide how best to contact us.
15 Stout Street
PO Box 1473
Postal address for general enquiries:
Consumer Protection or Trading Standards
MBIE Service Centre
Private Bag 4714
Feedback about this website: Click on this icon: located at the top right of your screen and complete the feedback form.
Report an unsafe product, make a weight or measure or fuel quality complaint
Telephone: 0508 627 774 toll-free in New Zealand
International Clients: 00 64 3 962 2580
You can also complete our online safety incident form to report an unsafe product.
You can email us with a complaint about fuel quality.
Please note that we do not provide testing or accreditation services, and are unable to offer legal or compliance advice.
See Requirements for importers and retailers for more information.
Visit Product recalls for information and advice about how to recall a product. Contact us if you need more help.
See our Publications section to request publications.
For any media queries, please:
- phone the MBIE media line on 027 442 2141, or
- email us.
Visit our Media centre for news, media releases, Word of Advice columns, and publications.