Consumer representation

Information to assist consumer representatives and those wishing to appoint consumer representatives.

The purpose of representation is to bring the full range of relevant perspectives to be considered by boards and committees when making decisions. A consumer representative is someone who brings the perspective of consumers to the process.

Consumer Affairs has information to assist consumer representatives and those wishing to appoint consumer representatives.

Find out more about what consumer representation is, and the Consumer Affair's role.

Being a consumer representative

Applying to be a consumer representative

Information on how to apply to become a consumer representative and the application process.
Being a consumer representative

Includes roles and responsibilities, interests and conflicts of interest, being effective in meetings, networking and the Consumer Representative Network.

Consulting consumers

Effective consultation is a genuine exchange of views between people who have the knowledge and experience to confront the issues.

Getting a consumer perspective

Recruiting effective consumer representatives

Includes information on why you should have a consumer representative, the recruiting of effective consumer representatives, qualities of an effective consumer representative, Consumer Affair's nomination process and Consumer representatives’ fees and expenses.
Guidelines for Chairpersons

How Chairpersons help consumer representatives be effective, problems encountered by consumer representatives and the Consumer Representative Network.

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Last updated 16 January 2013

Consumer representation

Being a consumer representative

Getting a consumer perspective

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