Information on how to contact the Ministry of Consumer Affairs
Before contacting us:
Be aware of what we can and can’t do for you.
Consumer Affairs does not have investigative or enforcement powers. The areas where we can receive and investigate complaints are limited to complaints regarding unsafe products, short measure goods and fuel quality. We can provide you with information, but in most cases are unable to take direct action with a consumer complaint.
We are only able to assist with complaints for consumer issues that occurred in New Zealand.
Check out the information on our website
If you have a problem as a consumer or a business (eg, faulty goods or services, contractual disputes, scams, product safety, etc) or if you are doing a school or university assignment or research, then check out the information on our website:
Head Office contact information
Level 7, 33 Bowen Street, PO Box 1473, Wellington 6140, New Zealand
For general enquiries
For feedback about this website, please use the feedback form by clicking on this icon: located at the top right of your screen.
To report an unsafe product, make a weight or measure or fuel quality complaint:
Telephone: 0508 MAPSS INFO (0508 627 774)
International Clients: 00 64 3 962 2580
You can also report an unsafe product by completing the safety incident form online.
You can email us with a complaint about fuel quality.
For compliance enquiries:
Please note that Consumer Affairs does not provide testing or accreditation services, and is unable to offer legal or compliance advice. See here for further information.
For product recalls:
For information and advice about how to recall a product visit About Product Recalls.
For publication requests:
To request publications please see our Publications section.
For media enquiries:
For news, media releases and contacts please visit our Media centre.