Email the Ministry of Consumer Affairs

About this form

Before completing this form

• If you have a problem as a consumer or a business: (eg, faulty goods or services, contractual disputes, scams, etc), check the Consumer Information or Business Information sections of this website to help you solve your problem, or check our Scamwatch section.
• If you are doing a school or university assignment, search our website to see if you can find the answers to your questions first.
• Be aware of what we can do for you. The areas where we can receive and investigate complaints are limited to complaints regarding unsafe products and short measure goods. Otherwise, the Ministry of Consumer Affairs does not have investigation or enforcement powers. This means we can provide you with information, but in most cases are unable to take direct action with a consumer complaint.
• If you are accessing this website from overseas, we are unable to assist with complaints that occurred within your own country.

Response times

We will normally reply to emails requiring a response within 15 working days. Response times may be slower during holiday periods or other exceptional circumstances.