Student's guide to this website
The Ministry of Consumer Affairs website is designed to support its vision: Creating confident consumers.
What’s on our website
The different website sections allow visitors to choose what type of information they want:
- For consumer – advice and information on a wide range of topics
- For business – advice and information on a wide range of topics for retailers, manufacturers, importers and service providers, to help achieve a fair and informed marketplace
- Scams – online service to warn New Zealand consumers about specific types of financial scams from overseas sources
- Legislation and policy – a section on policy and law, including discussion papers that give guidance and recommendations to lawmakers, and the research the Ministry does to find out about knowledge gaps
- Education – our ACE Consumer resource, designed for Social Studies teachers and students to help them learn how to become Active, Critical and Enquiring consumers.
- About MCA – information about the Ministry and how to contact us
- Publications – the range of different printed publications for both consumers and business
Other pages that may be helpful are:
- Site map – an area that sorts the information on the website in a different way than presented on the home page
- Media centre – media releases, our fortnightly column (A Word of Advice), newsletters, and contact details for Ministry media contacts
- Search (top right of browser) – when you are looking for something specific that you can’t find elsewhere.
When using ACE Consumer
Teachers may need to guide students on where to look for information on the MCA website when the students are completing the research inquiries in ACE Consumer or when answering questions raised from the Activities. Most of the information will be found in the For consumers sub-section of the website.
Direction to specific topics on the website is provided below.
The two key areas of consumer law are the Consumer Guarantees Act (CGA) and Fair Trading Act (FTA):
Common consumer issues
To understand specific terms have a look at the glossary
Dealing with problems
Seeking redress – making a complaint