Text size: A A A

Skip to content. | Skip to navigation

Student's guide to this website

The Ministry of Consumer Affairs website is designed to support its vision: Creating confident consumers.

What’s on our website

The different website sections allow visitors to choose what type of information they want:

  • For consumer  – advice and information on a wide range of topics
  • For business  – advice and information on a wide range of topics for retailers, manufacturers, importers and service providers, to help achieve a fair and informed marketplace
  • Scams – online service to warn New Zealand consumers about specific types of financial scams from overseas sources
  • Legislation and policy – a section on policy and law, including discussion papers that give guidance and recommendations to lawmakers, and the research the Ministry does to find out about knowledge gaps
  • Education – our ACE Consumer resource, designed for Social Studies teachers and students to help them learn how to become Active, Critical and Enquiring consumers.
  • About MCA  – information about the Ministry and how to contact us
  • Publications – the range of different printed publications for both consumers and business 

Other pages that may be helpful are:

  • Site map – an area that sorts the information on the website in a different way than presented on the home page
  • Media centre – media releases, our fortnightly column (A Word of Advice), newsletters, and contact details for Ministry media contacts
  • Search (top right of browser) – when you are looking for something specific that you can’t find elsewhere. 

When using ACE Consumer

Teachers may need to guide students on where to look for information on the MCA website when the students are completing the research inquiries in ACE Consumer or when answering questions raised from the Activities. Most of the information will be found in the For consumers sub-section of the website.

Direction to specific topics on the website is provided below. 

Consumer law

The two key areas of consumer law are the Consumer Guarantees Act (CGA) and Fair Trading Act (FTA):

Consumer Guarantees Act

Fair Trading Act 

Common consumer issues

Prices

Change of mind refunds

Faulty goods

Weights and measures

Product safety

Specific terms

To understand specific terms have a look at the glossary

Wordbank/Glossary 

Dealing with problems

Seeking redress – making a complaint

Complaining effectively   

Other websites

Standards New Zealand

Commerce Commission

Consumers NZ

 

Last updated 19 May 2010