Internet traders
Advice for internet traders on what to include on your website.
If you trade over the internet or other electronic commerce (mobile phone, smart phone etc) you still need to follow consumer law. To avoid misunderstandings and manage customer expectations provide adequate information about costs, terms and conditions. A clear privacy policy is also important.
Find out more about consumer laws in New Zealand:
Information for retailers.
What to include on your website
We strongly encourage you to include the following information on your website:
- Provide address and contact details - phone, fax, email and street address (not just a PO Box number).
- What extra costs are there – for example delivery, postage & handling.
- Explain how your online payments are secure.
- Explain your return, exchange, or refund policies.
- Tell customer how they can complain and which disputes resolution processes apply (eg, Ombudsman Scheme or industry code).
- Say which legal jurisdiction applies to the transaction (yours or the customer's country).
- Show what currency the purchase is in.
- Clearly state any restrictions or conditions that may apply to the purchase (such as geographic restrictions or parental/guardian approval for minors).
- Include a privacy policy.
Last updated 13 May 2010
![[link to the Ministry of Business, Innovation, and Employment website].](http://www.consumeraffairs.govt.nz/images/MBIE-white-space.png)
