Retailers
Information on dealing with customers, Consumer Guarantees Act, product safety, accurate measures, and the Fair Trading Act.
Dealing with consumers
Customers are looking for their problem to be easy to report, acknowledged and dealt with quickly, sensitively, and fairly.
Get advice on dealing with a customer complaint.
Get advice on creating a complaint policy.
Consumer Guarantees Act
The Consumer Guarantees Act is about the quality of the goods you manufacture or import. You are responsible for guaranteeing the quality of the goods you manufacture or import. Consumers can claim compensation from you if goods you manufacture or import are not of acceptable quality. You must ensure that repair facilities and spare parts are reasonably available for goods you manufacture or import.
Find out more about complying with the Consumer Guarantees Act.
Accurate measures
If you sell goods by weight or measure, provide weighing or measuring equipment, or services relating to such equipment you must comply with the Weights and Measure Act.
Find out more about complying with the Weights and Measures Act.
You may get a random visit from a Measurement and Product Safety Officer to check that you are complying with the Weights and Measure Act.
Find out more about visits from a Measurement and Product Safety Officer.
Fair Trading Act
The Fair Trading Act applies to all people in trade. You cannot contract out of the Fair Trading Act.
The Act prohibits people in trade from misleading or deceptive conduct in general. You do not have to intend to mislead or deceive, it is whether your actions did or could mislead or deceive.
Find out more about complying with the Fair Trading Act.
The Fair Trading Act is enforced by the Commerce Commission.
