Compliance
Advice on how to comply with consumer law.
-
Accurate measures (Weights and Measures Act)
- If you sell goods by weight or measure, provide weighing or measuring equipment, or services relating to such equipment, you will find information in this section relevant to the operation of your business.
-
Consumer Guarantees Act
- Your responsibilities under the Consumer Guarantees Act.
-
Product safety
- Information for business on how to comply with product safety standards and information on product recalls.
-
Fair Trading Act
- Your responsibilities under the Act, the role of the Ministry, enforcement of the Act, unfair trade paractices, product safety standards, consumer information standards, and the Consumer Information Notice (CIN) for used motor vehciles.
-
Motor Vehicle Sales Act
- Information regarding the Motor Vehicle Sales Act, how to register as a trader, removal from the register, how you sell vehicles, offences and penalties.
-
Credit Contracts and Consumer Finance Act
- Information for if you enter into credit contracts with consumers and your responsibilities.
-
Credit (Repossession) Act
- You can only repossess when the security interest is specified in the contract. You must follow the six steps of repossession.
-
Layby Sales Act
- What a layby sale is, the terms and conditions of a layby sale, a consumer's right to request a statement, cancellation of a layby sale and how to calculate a refund.
-
Financial service providers disputes resolution
-
Industry codes and best practice guidelines
- Industry codes and best practice guidelines relating to consumers and Consumer Affairs.


