Consumer Guarantees Act
The Consumer Guarantees Act (CGA) is about the quality of goods and services. It protects customers from poor quality services and goods that do not meet reasonable expectations.
Supplying or manufacturing goods
Find out what goods are covered, what the guarantees are and what remedies you must provide.
- Goods covered by the Consumer Guarantees Act
- Consumer guarantees for goods
- Providing remedies for goods
Providing services
Find out what services are covered, what the guarantees are and what remedies you must provide.
- Services covered by the Consumer Guarantees Act
- Consumer guarantees for services
- Providing remedies for services
Contracting out of the CGA
You cannot choose to opt out of this Act. The only exception is if you are providing a service or selling goods to a business. If you try to contract out, you will be breaching the Fair Trading Act. The Fair Trading Act says you cannot mislead a customer about their rights. The penalties for doing so are substantial - up to $60,000 for an individual and up to $200,000 for a business.
