Approved financial service provider disputes resolution schemes
Details of the approved financial service provider disputes resolution schemes and the reserve scheme.
Approved schemes
The schemes listed below have been approved. Information about other approved dispute resolution schemes, as well as the reserve scheme, will be provided as they become approved.
Financial Services Complaints Limited (FSCL)
Person responsible for FSCL:
Susan Taylor – Chief Executive Officer.
Level 13, Forsyth Barr House
45 Johnston Street
Wellington
P O Box 5967
Wellington 6011.
Insurance & Savings Ombudsman (ISO) Scheme
Person responsible for the ISO Scheme:
Karen Stevens – Insurance & Savings Ombudsman
Level 7, 99-105 Customhouse Quay
Wellington 6011
PO Box 10-845
Wellington 6143
Banking Ombudsman Scheme
The Banking Ombudsman Scheme is open to banks and non-bank deposit-takers regulated by the Reserve Bank that have a minimum credit rating of BB.
Person responsible for the Banking Ombudsman Scheme:
Deborah Battell – Banking Ombudsman
Level 11, BP House
20 Customhouse Quay
Wellington 6011
PO Box 10-573
Wellington 6143
Financial Dispute Resolution (Reserve Scheme)
Financial Dispute Resolution (FDR) is the reserve scheme.
Person responsible for Financial Dispute Resolution:
Stuart Ayres – Manager, FDR
Level 9, 109 Featherston Street, Wellington 6011
Freepost 231075
P.O. Box 5730
Wellington 6145
Freecall 0508 337 337
Fax 04 918 4901
Financial Dispute Resolution website
Visit the legislation website for information about:
The Order in Council appointing FDR as the reserve scheme.
The Rules of the reserve scheme.
The Fees Rules of the reserve scheme.
Need More Information?
Submit your question online or contact us by phone:
0508 FSPR INFO | 0508 377 746
Contact details on the FSPR website.
