Guidelines for applying to become an approved dispute resolution scheme
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- Foreword
- Glossary of Abbreviations and Terms
- Background – Improving Regulation of the Finance Sector
- Legislative Framework Relating to Applications to Become an Approved Dispute Resolution Scheme
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Guidance on Seeking Approval
- Purpose, Objective and Scope
- Membership Requirements and Obligations
- Structural and Governance Requirements
- Governance Board
- Resolving Disputes
- Compliance Monitoring of Members
- Alternative Legal Action
- Procedural Rules
- Discussion of Particular Procedures
- Funding Requirements
- Performance Monitoring of Schemes
- Further Features of the Approved Schemes System
- Process for Approval of Scheme
Last updated 20 May 2010
