Product safety

Requirements for importers and retailers

Product safety is the responsibility of anyone who imports, distributes or supplies consumer goods under both the Consumer Guarantees Act and Fair Trading Act.

Product recalls

Compulsory product recalls, when to recall a product.

Guidelines for product recalls

Information for suppliers on how to carry out a product recall.

Product recall checklist

A checklist for you to use if you need to carry out a product recall.

Making sure products are safe

Everyone in the supply chain should take responsibility for product safety - from manufacturer or importer, through to retailer and, to some extent, consumer.