Dealing with consumers
Advice on customer service and how to deal with a customer complaint.
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Customer service and complaints
- How to deal best with complaints, what consumers want, and a checklist on the process of how to keep a customer informed during a repair process.
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Developing a complaints policy
- How to develop a good complaints policy, your legal obligations, how to train your staff on taking complaints, an example of a customer complaint form.
![[link to the Ministry of Business, Innovation, and Employment website].](http://www.consumeraffairs.govt.nz/images/MBIE-white-space.png)
