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Dealing with consumers

Advice on customer service and how to deal with a customer complaint.

Page Customer service and complaints
How to deal best with complaints, what consumers want, and a checklist on the process of how to keep a customer informed during a repair process.
Page Developing a complaints policy
How to develop a good complaints policy, your legal obligations, how to train your staff on taking complaints, an example of a customer complaint form.

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14 May 2013 - Scam Alert – Potential ANZ phishing
11 March 2013 - Patch and protect