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For Consumers

Your consumer rights when buying goods and services, and when borrowing money or paying for items on credit.

[Internal link] Credit and debtCredit and debt

Your consumer rights with credit sales (this includes 'Hire Purchase'), borrowing money, debt and repossessions.

10 questions before you borrow money

Your credit contract

Cancelling or changing your contract

Got a problem with a credit contract?

[Internal link] Loan complaints line.

Visit Loan complaints line and make a free call for free advice.

[Internal link] Consumer law changes - Changes in consumer rights.

Consumer laws are changing from
18 December 2013

See Changes in consumer rights for more information.