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Credit (incl. hire purchase) and debt

When borrowing money for personal, domestic or household use you are protected by the Credit Contracts and Consumer Finance Act and the Credit (Repossession) Act. The information is relevant when you use credit cards, store cards, buy goods or services on credit or get cash loans.

The basics of credit contracts:

  • Creditors must tell you the truth. 
  • Any fees including administration and default fees must be reasonable.
  • You have the right to repay early.
  • The contract can’t be harsh or oppressive.
  • You can cancel in the first few days.
  • You can ask to change your payments if you suffer unexpected hardship.

Before you borrow money - 10 Questions to ask
Your credit contract
Cancelling or changing your contract
Debt collection
Repossession
Guarantors
Got a problem with a credit contract?
 
The Credit Contracts and Consumer Finance Act 2003 applies to credit contracts signed after 1 April 2005.  

Last updated 28 May 2010

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Joe's story

Joe's Story
Joe's new television didn't match the one he ordered

Joe got shown a demonstration model of a television in an appliance store and decided to buy it. When the television got delivered a few days later, it was a different model than the one he ordered.

The Consumer Guarantees Act says that goods must match the sample or demonstration model shown. Joe contacted the store and told them he wanted the problem sorted out.

Joe, Auckland
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