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Goods

Your consumer rights with goods. Plus advice for before you buy and what to do when you've got a problem.
Page Faulty goods
Your rights under the Consumer Guarantees Act if goods don't work, break too easily or don't do what you expected them to do.
Page Second-hand goods
Your rights, and things you need to know when you buy second-hand goods.
Page Commercial goods
Your rights when buying commercial goods from a business.
Folder Product safety
What to do about an unsafe product, product recalls and alerts, notify a product safety concern, keeping kids safe, advice about buying and using particular products.
Page Warranties and extended warranties
Information about warranties and extended warranties, including when they’re worth buying and what retailers must tell you.
Page Goods you didn't order
Unsolicited goods are items sent to you which you didn’t order; your rights about these types of goods and what to do if you have got a problem with returning the goods.
Page Weights and measures
Buying goods by weight or measure.
Folder Fuel quality
Your rights when buying fuel.
[Internal link] Consumer law changes - Changes in consumer rights.

Consumer laws have changed

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See Changes in consumer rights for more information.

 

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News

18 November 2014 - Subscribe and keep updated
18 November 2014 - Draft Responsible Lending Code – send us a submission
17 November 2014 - Shop with confidence this Christmas
[Internal link] Fraud Awareness Week 2014.