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Your consumer rights with goods. Plus advice for before you buy and what to do when you've got a problem.
Folder Product safety
What to do about an unsafe product, product recalls and alerts, notify a product safety concern, keeping kids safe, advice about buying and using particular products.
Page Commercial goods
Your rights when buying commercial goods from a business.
Page Faulty goods
Your rights under the Consumer Guarantees Act if goods don't work, break too easily or don't do what you expected them to do.
Page Second-hand goods
The same laws apply to second-hand goods as to new goods. But which law applies depends on where you buy your goods from.
Folder Fuel quality
Your rights when buying fuel.
Page Weights and measures
Buying goods by weight or measure.
Page Goods you didn't order
Unsolicited goods are items sent to you which you didn’t order; your rights about these types of goods and what to do if you have got a problem with returning the goods.
Page Warranties and extended warranties
Information about warranties and extended warranties, including when they’re worth buying and what retailers must tell you.
[Internal link] Consumer law changes - Changes in consumer rights.

Consumer laws have changed

[icon] Alert. Some web pages may not show these changes yet.

See Changes in consumer rights for more information.




15 August 2014 - More Inland Revenue scams revealed
1 August 2014 - Scam Alert - Immigration Scam
[Internal link] Fraud Awareness Week 2014.