Text size: A A A

Skip to content. | Skip to navigation


Your consumer rights with goods. Plus advice for before you buy and what to do when you've got a problem.
Page Faulty goods
Your rights under the Consumer Guarantees Act if goods don't work, break too easily or don't do what you expected them to do.
Page Second-hand goods
The same laws apply to second-hand goods as to new goods. But which law applies depends on where you buy your goods from.
Page Commercial goods
Goods for commercial use might not be covered by the Consumer Guarantees Act.
Folder Product safety
What to do about an unsafe product, product recalls and alerts, notify a product safety concern, keeping kids safe, advice about buying and using particular products.
Page Warranties
The basics on warranties, guarantees and extended warranties.
Page Unsolicited goods
Unsolicited goods are items sent to you which you didn’t order; your rights about these types of goods and what to do if you have got a problem with returning the goods.
Page Weights and measures
Buying goods by weight or measure.
Folder Fuel quality
Your rights when buying fuel.