Find out what to do about unsafe or recalled products.
What to do about unsafe or recalled products.
What to do about an unsafe product
If you believe a product is unsafe, you should contact us and also the supplier or manufacturer. You also have the right to a repair, refund, replacement or compensation under the Consumer Guarantees Act. One of the guarantees is that products must be of acceptable quality and this includes that the product is safe.
Report a product safety incident
If you are injured by a product, or have a near miss, please take the time to report the incident to the Ministry of Business, Innovation and Employment and also to the supplier or manufacturer, so that the information is available on which to base safety measures.
Recalls do not necessarily involve the return of every product to the supplier. The term recall is now used to cover a wide range of actions that can be taken as a result of an unsafe product being identified. For example, they are often issued to advise consumers of the need to have the product upgraded or repaired, and may involve no more than the supplier sending out additional components or instructions to customers.
What to do if you have a product that is being recalled
The recall notice of any product should provide enough information for you to identify the product, understand the potential hazard and know what to do. It should also provide a toll-free number to call if you need any further information.
When a manufacturer recalls a product because of a fault, your rights to get a refund or a replacement depends on whether the fault makes the goods unsafe.
Keeping kids safe
Babies and small children aren't the best judge of whether products are safe or not, so we have lots of information about baby products.
Advice on specific products
We have information about buying and using other particular products:
- electrical and gas products (link to Energy Safety)
- toughened glass
- hot water bottles
- formaldehyde in clothing.