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Product safety

Find out what to do about unsafe or recalled products.

What to do about unsafe or recalled products.

What to do about an unsafe product

If you believe a product is unsafe, you should contact us and also the supplier or manufacturer. You also have the right to a repair, refund, replacement or compensation under the Consumer Guarantees Act. One of the guarantees is that products must be of acceptable quality and this includes that the product is safe.

Find out more about the guarantees for goods

Find out more about what to do when you have a problem with goods.

Report a product safety incident

If you are injured by a product, or have a near miss, please take the time to report the incident to the Ministry of Business, Innovation and Employment and also to the supplier or manufacturer, so that the information is available on which to base safety measures.

Report a product safety incident.

Product recalls

Recalls do not necessarily involve the return of every product to the supplier. The term recall is now used to cover a wide range of actions that can be taken as a result of an unsafe product being identified. For example, they are often issued to advise consumers of the need to have the product upgraded or repaired, and may involve no more than the supplier sending out additional components or instructions to customers.

Check the latest product recalls, warnings and alerts.

What to do if you have a product that is being recalled

The recall notice of any product should provide enough information for you to identify the product, understand the potential hazard and know what to do. It should also provide a toll-free number to call if you need any further information.

When a manufacturer recalls a product because of a fault, your rights to get a refund or a replacement depends on whether the fault makes the goods unsafe.

Find out more about what you should do and your rights under the law

Find out more about your rights when you have a problem with goods.

Keeping kids safe

Babies and small children aren't the best judge of whether products are safe or not, so we have lots of information about baby products.

Get advice on products for babies and young children.

Advice on specific products

We have information about buying and using other particular products:

 

Last updated 3 June 2014
[link to MBIE website] Trading Standards.

Trading Standards oversees consumer product safety.

Learn more on the MBIE website

 

[Internal link] Consumer law changes - Changes in consumer rights.

Consumer laws have changed

[icon] Alert. Some web pages may not show these changes yet.

See Changes in consumer rights for more information.

 

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