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How to complain

How to complain effectively and what agencies can help you.

Page Complaining effectively
If things go wrong, how to complain to get the best result for you. Taking your complaint further.
Page Disputes Tribunal
Information on the Disputes Tribunal, who can use the Tribunal, costs and how to make a claim, how to prepare for the hearing, appealing and enforcing the decision of the Tribunal.
Page Financial service providers disputes resolution
If you have a problem with a financial service provider and you are not happy with the way they handled it or the outcome, you may be able to go to a dispute resolution scheme to get the problem resolved free of charge.

[Link to problem solver]

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Joe's story

Joe's Story
Joe's new television didn't match the one he ordered

Joe got shown a demonstration model of a television in an appliance store and decided to buy it. When the television got delivered a few days later, it was a different model than the one he ordered.

The Consumer Guarantees Act says that goods must match the sample or demonstration model shown. Joe contacted the store and told them he wanted the problem sorted out.

Joe, Auckland
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