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Consumer Guarantees Act

The Consumer Guarantees Act (CGA) sets out guarantees that goods and services must meet when sold by someone in trade - that is, a retailer or service provider.
Page Consumer Guarantees Act – what you need to know
The Consumer Guarantees Act (CGA) requires businesses to meet certain quality guarantees when they sell goods and services to you as a consumer.
Page Goods and services covered by Consumer Guarantees Act
The Consumer Guarantees Act (CGA) applies to all goods and services normally bought for personal or household use, but there are some exceptions.
Page Guarantees for goods
The guarantees that goods have to meet under the Consumer Guarantees Act.
Page Guarantees for services
The guarantees that services have to meet under the Consumer Guarantees Act.
Page Guarantees for your electricity or gas supply
This page provides information about the guarantee of acceptable quality under the Consumer Guarantees Act 1993, which applies to the supply of electricity and the supply of reticulated gas by retailers to consumers.
Page Got a problem with goods?
What to do if you've bought goods and they are faulty or unsatisfactory.
Page Got a problem with services?
You rights under the Consumer Guarantees Act if you receive a service that doesn't meet one of the guarantees.
[Internal link] Consumer law changes - Changes in consumer rights.

Consumer laws changed in 2014 and credit laws changed in 2015.

See Changes in consumer rights and Changes in credit laws for more information.

 

[Internal link] Fraud Awareness Week 2014.