Consumer Guarantees Act
The Consumer Guarantees Act (CGA) sets out guarantees that goods and services must meet when sold by someone in trade - that is, a retailer or service provider.
- Consumer Guarantees Act – what you need to know
- The Consumer Guarantees Act (CGA) requires businesses to meet certain quality guarantees when they sell goods and services to you as a consumer.
- Goods and services covered by Consumer Guarantees Act
- The Consumer Guarantees Act (CGA) applies to all goods and services normally bought for personal or household use, but there are some exceptions.
- Guarantees for goods
- The guarantees that goods have to meet under the Consumer Guarantees Act.
- Guarantees for services
- The guarantees that services have to meet under the Consumer Guarantees Act.
- Guarantees for your electricity or gas supply
- This page provides information about the guarantee of acceptable quality under the Consumer Guarantees Act 1993, which applies to the supply of electricity and the supply of reticulated gas by retailers to consumers.
- Got a problem with goods?
- What to do if you've bought goods and they are faulty or unsatisfactory.
- Got a problem with services?
- You rights under the Consumer Guarantees Act if you receive a service that doesn't meet one of the guarantees.