Services

Unsatisfactory services

Information on what to do when a service is poorly done, taking too long or isn't working.

Quotes and estimates

What to think about when getting a quote or an estimate.

Repair services

When you get something repaired, you only have to pay for the work you asked for. The goods being repaired may be covered by the Consumer Guarantees Act.

Unauthorised work

What to do if you have had work done that you didn't agree to and have now been charged. Hints on how to make sure you only get charged for work you've requested.

Contracts

What is a contract? What's the difference between a written and a verbal contract? What to do before you sign a contract, your rights to cancel a contract or when a contract is breached.

Banking

How to stay safe when banking electronically and with cheques. What to do if things go wrong with your bank.

Electricity and gas

Choosing a power provider. Check the deals before you sign an electricity or gas contract. What are your rights when you have an electricity and/or gas contract? What to do if you have a problem with an electricity or gas contracts.

Moving and transporting goods

Your rights when sending or receiving goods by carrier, what to do if you've got a problem if goods are lost or damaged in transit.

Insurance

How to choose an insurance company, vehicle insurance, what to do if you have a dispute with your insurance company, Christchurch earthquake insurance issues

Financial advisers

What a financial adviser does, how to choose one, what your rights are, and what to do if you have a problem.

Phone and internet services

Your rights with phone and internet services, how to choose the right plan for you and what to do if something goes wrong.

Carpark fines, towing and clamping

Find out if the landowner has the right to tow, clamp or fine you.