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Your consumer rights with services. Advice for before you buy and what to do when you've got a problem.
Page Unsatisfactory services
Information on what to do when a service is poorly done, taking too long or isn't working.
Page Banking
How to stay safe when banking electronically and with cheques. What to do if things go wrong with your bank.
Page Car park fines, towing and clamping
Find out if the landowner has the right to tow, clamp or fine you.
Page Contracts
What is a contract? What's the difference between a written and a verbal contract? What to do before you sign a contract, your rights to cancel a contract or when a contract is breached.
Page Electricity and gas
Choosing a power provider. Check the deals before you sign an electricity or gas contract. What are your rights when you have an electricity and/or gas contract? What to do if you have a problem with an electricity or gas contracts.
Page Financial advisers
What a financial adviser does, how to choose one, what your rights are, and what to do if you have a problem.
Page Insurance
How to choose an insurance company, vehicle insurance, what to do if you have a dispute with your insurance company, Christchurch earthquake insurance issues
Page Moving and transporting goods
Your rights and common problems to be aware of when using carriers to move and transport goods.
Page Phone and internet services
Your rights with phone and internet services, how to choose the right plan for you and what to do if something goes wrong.
Page Quotes and estimates
What to think about when getting a quote or an estimate.
Page Repair services
When you get something repaired, you only have to pay for the work you asked for. The goods being repaired may be covered by the Consumer Guarantees Act.
Page Services you didn't agree to
What to do if you have had work done that you didn't agree to and have now been charged. Hints on how to make sure you only get charged for work you've requested.
[Internal link] Consumer law changes - Changes in consumer rights.

Consumer laws have changed

[icon] Alert. Some web pages may not show these changes yet.

See Changes in consumer rights for more information.




18 November 2014 - Subscribe and keep updated
18 November 2014 - Draft Responsible Lending Code – send us a submission
17 November 2014 - Shop with confidence this Christmas
[Internal link] Fraud Awareness Week 2014.