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Services

Your consumer rights with services. Plus advice for before you buy and what to do when you've got a problem.

Page Unsatisfactory services
Information on what to do when a service is poorly done, taking too long or isn't working.
Page Quotes and estimates
What to think about when getting a quote or an estimate.
Page Repair services
When you get something repaired, you only have to pay for the work you asked for. The goods being repaired may be covered by the Consumer Guarantees Act.
Page Unauthorised work
What to do if you have had work done that you didn't agree to and have now been charged. Hints on how to make sure you only get charged for work you've requested.
Page Contracts
What is a contract? What's the difference between a written and a verbal contract? What to do before you sign a contract, your rights to cancel a contract or when a contract is breached.
Page Banking
How to stay safe when banking electronically and with cheques. What to do if things go wrong with your bank.
Page Electricity and gas
Choosing a power provider. Check the deals before you sign an electricity or gas contract. What are your rights when you have an electricity and/or gas contract? What to do if you have a problem with an electricity or gas contracts.
Page Moving and transporting goods
Your rights when sending or receiving goods by carrier, what to do if you've got a problem if goods are lost or damaged in transit.
Page Insurance
How to choose and insurance company, vehicle insurance, what to do if you have a dispute with your insurance company.

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News

9 September 2010 - Media Release

Quake victims can seek help in debt repayments.

9 September 2010 - Scam Alert

Finda warns: "Beware of ‘Front Page Google’"

7 September 2010 - Scam Alert

Earthquake appeals - make sure you donate to a legitimate organisation.

7 September 2010 - Scam Alert

UPDATED: Mystery shopper scam - don't become a money mule.

Joe's story

Joe's Story
Joe's new television didn't match the one he ordered

Joe got shown a demonstration model of a television in an appliance store and decided to buy it. When the television got delivered a few days later, it was a different model than the one he ordered.

The Consumer Guarantees Act says that goods must match the sample or demonstration model shown. Joe contacted the store and told them he wanted the problem sorted out.

Joe, Auckland
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