References
Up one levelAyres, I. and Braithwaite, J. 1992, Responsive Regulation: Transcending the Deregulation Debate, Oxford University Press, Oxford.
Gilligan, G., Bird, H. and Ramsay, I. 1999, The Efficacy of Civil Penalty Sanctions Under the Australian Corporations Law, Trends and Issues, Australian Institute of Criminology, Canberra.
Ministry of Consumer Affairs May 2003, Creating Confident Consumers: the Role of the Ministry of Consumer Affairs in a Dynamic Modern Economy, Wellington, New Zealand.
Consumer Affairs Victoria [link to CAV website]. 2005, Fair Trading: Unfair Terms in Vehicle Rental Agreements, Melbourne, Australia.
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