External Links to Related Consumer Sites
New Zealand
International
New Zealand sites
ACC
The Accident Compensation Commission is a Crown entity
responsible for administering New Zealand's accident compensation
scheme. The ACC website contains information on injury prevention,
claims and care, levies and information for providers.
Commerce Commission
Agency who has responsibility for enforcing the Fair Trading Act and
the Commerce Act.
ACE Consumer
The Ministry's online educational resource for Social Studies
students and teachers.
Energy Safety
We are the regulator for ensuring the safe supply and use of
electricity and gas in New Zealand. Our vision is to be the power
behind energy safety.
NZ Government Portal
New Zealand government portal site connecting you to all New Zealand
central & local government services online.
Insolvency
The Insolvency and Trustee Service is a business unit of the
Ministry of Economic Development. The website provides free searches
of the insolvency database to confirm bankruptcies and liquidations.
The site also contains an information library with pamphlets about
bankruptcy and liquidation, statistics, information on the National
Enforcement and Proceeds of Crime Unit and the Insolvency Quarterly
publication.
The Insolvency and Trustee Service also operates a tollfree
contact centre with staff that are happy to answer general queries
about insolvency on 0508 INSOLV (0508 467 658).
Land Transport NZ
Land Transport NZ is a government agency formed on 1 December
2004 from the merger of
Transfund New Zealand and the
Land Transport Safety Authority by the Land Transport
Management Amendment Act.
LTSA Transaction Centre
Website provided by LTNZ (Land Transport New Zealand) allowing
consumers to carry out transactions online for vehicle licensing and
vehicle change of ownership.
Ministry of Economic Development
A diverse organisation with a unifying theme - promoting an
environment for sustained business performance. The Ministry
comprises seven Ministerial portfolios - Commerce, Energy,
Communications, Business Development, Consumer Affairs and the
Government Superannuation Fund.
New Zealand Parliament
Comprehensive website for the New Zealand House of Representatives.
Includes information on House and Committees, MPs and Ministers,
visiting Parliament and current news.
Securities Commission
Provides information and warnings on investments and securities. The
Securities Commission has also set up
Look Learn Invest website to help you be a smart investor
Consumer related sites (non-government)
Banking Ombudsman
The Banking Ombudsman can hear complaints about all types of banking
issues including business transacted through branches or
electronically, use of bank credit, debit and cash cards, and the
sale of insurance superannuation or similar products.
Budgetary Advisory
Services
The New Zealand Federation of Family Budgeting Services provides
budget assistance to the general public through local affiliated
budget services.
Citizens Advice Bureaux
Provides assistance and information on a variety of topics
(including consumer problems) to the general public through local
bureau.
Consumer NZ
Publisher of Consumer NZ magazine. Lobbies on behalf of consumers. See also
Consumers NZ product recall site.
Consumer Online
ConsumerBuild
is a new, user-friendly website for anyone building, altering or
maintaining a house.
Electricity and Gas
Complaints Commission
Offers a service for resolving disputes between consumers and their
electricity companies and gas companies. The service is free
to consumers.
Insurance and Savings
Ombudsman
Considers complaints against insurance companies and savings
organisations who are participants of the Insurance and Savings
Ombudsman scheme.
Netsafe
Netsafe is an organisation which promotes internet safety for New
Zealanders. Netsafe provides useful information about safety
online and computer security.
Privacy Commissioner
Has a number of functions, including investigating complaints and
promoting, by education and publicity, an understanding and
acceptance of the information privacy principles.
Retirement Commission
Provides independent, impartial, factual information on retirement
income related issues and trends. The site provides
information and calculators to help people get 'sorted' on money
matters at every stage of life."
Telecommunications Disputes
Resolution Service
A free and independent service to help work out disputes between
consumers and telecommunication companies.
International consumer related sites
General
Consumers
International
A worldwide non-profit federation of consumer organisations,
dedicated to the protection and promotion of consumer interests.
Consumer World
American public service website with extensive links to consumer
organisations and agencies from all around the world.
econsumer.gov
A portal site operated by members of the International Marketing
Supervision Network (government consumer agencies) that provides
information on consumer protection in member states and accepts
complaints regarding ecommerce cross border transactions.
International Consumer
Protection and Enforcement Network
A worldwide voluntary network of national consumer regulatory
organisations.
OECD
The Organisation for Economic Co-operation and Development is a
Paris-based intergovernmental organisation whose purpose is to
provide its 29 Member countries with a forum in which governments
can compare their experiences, discuss the problems they share and
seek solutions which can then be applied within their own national
contexts.
Australia
Australian Competition and
Consumer Commission
An independent statutory authority, the Commission administers the
Trade Practices Act 1974 and the Prices Surveillance Act 1983 and
has additional responsibilities under other legislation.
Australian Consumers'
Association
Publishers of Choice magazine.
Consumer.gov.au
Gateway site for the Australian Ministerial Council of Consumer
Affairs.
The
Commonwealth Treasury of Australia
This site contains information on the work of the Competition and
Consumer Policy Division which promotes the key elements of consumer
sovereignty - protection, choice, information and redress.
Recalls
Site provides the public with information about voluntary safety
related product recalls notified to the Minister for Customs and
Consumer Affairs. The information contained in this site is
sufficient to enable any person to identify the product, the
problem, and what to do.
States and Territories consumer and fair trading agencies
Canada
Canadian Consumer
Information Gateway
This is Canada's first on-line gateway to consumer information from
more than 25 federal government departments and agencies. It gives
you access to relevant, reliable, comprehensive and up to date
consumer information.
Consumer Connection
The Consumer Affairs site for the Government of Canada.
United Kingdom
Consumers'
Association
A subscriber led organisation which researches consumer issues,
publishes information (Which? magazines and books) and
lobbies on behalf of consumers.
Office of Fair Trading
Plays a key role in protecting the economic welfare of consumers,
and in enforcing United Kingdom competition policy.
Trading Standards
This site is supported and maintained by the ITSA (Institute of
Trading Standards Administration). The Institute is the professional
body of Trading Standards Officers in the UK. Trading Standards
Officers enforce and advise on a wide range of legislation relating
to consumer protection, fair trading and the regulation of consumer
markets. Trading Standards plays a key strategic role in the
provision of UK Local Government services.
Trading Standards Product Recall site
Lists current recalls and safety warnings of consumer products.
United States of America
Consumer fraud
National Consumers' League national fraud centre.
Consumer Gateway
This site is a "one-stop" link to a broad range of federal
information resources available online.
Consumer Reports
This is the web site of Consumers Union, non-profit publisher of
Consumer Reports magazine. The site provides recall information,
subscriber service to Consumer Reports magazine and informative and
educational materials developed by Consumers Union's advocacy
offices.
Federal Food and Drug
Administration
A public health agency, charged with protecting American consumers
by enforcing the Federal Food, Drug, and Cosmetic Act and several
related public health laws.
Federal Trade Commission
Federal agency which enforces federal fair trading and competition
laws in the United States of America.
US Consumer Product Safety
Commission
An independent federal regulatory agency, helps keep American
families safe by reducing the risk of injury or death from consumer
products.
US Postal
Inspection Service
The enforcement arm of the US Postal Service. Site contains specific
information on consumer fraud conducted by mail.
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