Christchurch earthquake - insurance issues
EQC and insurance issues for consumers and small businesses
Damage from the Canterbury Earthquakes is unprecedented in New Zealand. This has led to high demand on the resources needed to inspect and evaluate insured properties.
If you are having issues with your earthquake claim, you may find these Insurance & Savings Ombudsman (ISO) consumer information sheets useful. These ISO case studies and frequently asked questions may also help with your enquiry or concern.
Residential customers
The Earthquake Commission (EQC) is responsible for damage to residential propery up to $100,000 + GST for buildings and $20,000 + GST for contents. Private insurers are responsible for damage exceeding this amount, as well as specific items, not covered by EQC.
Small businesses
The EQC does not cover business losses. If you are a small business, any loss or damage will be coverered under your business insurance.
Complaints
Complaints to EQC or your insurer must be backed up with evidence or proof as to why you believe EQC or the insurer is incorrect in its decision on your claim.
EQC
Complaints about EQC should first be referred to EQC's internal complaints process. If you are not satsfied with the outcome, you have the right to raise your concerns with the Office of the Ombudsman.
Private insurers
Complaints about a private insurer should be referred to the insurer's internal complaints process. If you are not satisfied with the outcome, you can refer the matter to the ISO, provided the insurer is a current Participant in the ISO Scheme.
