How you pay

Information on pricing of goods and services, shopping on layby and using gift vouchers.

Layby: How layby works, your rights in a layby sale, paying off a layby, what to do if you want to cancel a layby and refunds from a layby.
Price of goods and services: How pricing works, what if the price tag doesn't match what the till says, rounding prices, unfair pricing.
Credit card chargebacks: What a credit card chargeback is and when you can apply to have one.
Gift vouchers: Your guide to using gift vouchers as a form of payment. What if the store goes bust? What if you lose your voucher?
Direct debits and automatic payments: What is the difference between a direct debit and an automatic payment? What happens if there isn’t enough money in your account? Who can cancel the direct debit?