Discussion Paper

July 2005

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Bibliography and Further References

Australian Competition and Consumer Commission, Guidelines for Developing and Endorsing Effective Voluntary Industry Codes, 2003.

Australian Government, Benchmarks for Industry-Based Customer Dispute Resolution Schemes [link to Consumersonline.gov.au website], 1997.

Australian Government, Prescribed Codes of Conduct [link to Consumersonline.gov.au website], 1999.

Australian Government, Taskforce on Industry Self-Regulation in Consumer Markets [link to Consumersonline.gov.au website], August 2000.

Department of the Prime Minister and Cabinet, Key Government Goals to Guide the Public Sector [link to DPMC website], October 2002.

Ministry of Consumer Affairs, Creating Confident Consumers: The Role of the Ministry of Consumer Affairs in a Dynamic Modern Economy, May 2003.

Ministry of Consumer Affairs, Guideline for Developing a Code of Practice, July 2000.

Ministry of Consumer Affairs, Market Self-Regulation and Codes of Practice, April 1997.

Ministry of Economic Development, A Guide to Preparing Regulatory Impact Statements [link to MED website], March 1999.

UK National Consumer Council, Models of Self-Regulation [136 KB PDF] [link to NCC website], November 2000.

Office of Fair Trading (UK), Consumer Codes Approval Scheme: Core Criteria and Guidance [552 KB PDF] [link to OFT website], March 2004.

Better Regulation Task Force (UK), Alternatives to State Regulation [link to Better Regulation Task Force website], July 2000.

Industry Canada, Framework for Evaluating Voluntary Codes [203 KB PDF] [link to Strategis: Canada's Business and Consumer website], March 2000.

Industry Canada, Voluntary Codes: A Guide for Their Development and Use [link to Strategis: Canada's Business and Consumer website], March 1998.

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