Insight - Occasional policy paper series

Index of Insight papers

2004

Issue 2004:1 Literature review on analytical frameworks. 

This paper reviews the major theoretical approaches to consumer policy by drawing on academic literature. The purpose is to identify considerations in formulating the goals of consumer policy and appropriate high-level frameworks that support those goals. The paper proposes that the goal of consumer policy should be to: (a) remove barriers; and (b) shape expectations, so that with respect to any particular transaction, consumers receive what they intended and expected.

The paper is currently available only in PDF format (93kbs). Instructions for obtaining the Adobe Acrobat viewer.

Issue 2004:2 Consumer policy tools

This issue discusses a number of consumer policy tools that can be used to address consumer policy issues. It also identifies some of the considerations that need to be taken into account when choosing the tools to address particular issues.

The paper is currently available only in PDF format (76kbs). Instructions for obtaining the Adobe Acrobat viewer.