|
Review of the Operation of the Motor Vehicle Sales Act
2003: Report Presented to the House of Representatives Pursuant to Section 163 of
the Motor Vehicle Sales Act 2003
March 2006
Previous
Page / Table of Contents
/ Next
Page
Appendix Two: Motor
Vehicle Sales Act 2003 Monitoring Report (for
Period 16 December 2003 to 30 June 2005)
Research, Evaluation and Monitoring
Research, Information and Capability Group
Ministry of Consumer Affairs
Level 5, 33 Bowen St., PO Box 1473
Wellington
July 2005
Executive Summary
This report summarises the key findings of
the monitoring report on the Motor Vehicle Sales
Act 2003 for the period 15 December 2003 to
30 June 2005. The monitoring report is based
on administrative data from the Ministry of
Justice's Motor Vehicle Disputes Tribunal, Companies
Office's Motor Vehicle Registry and other secondary
data sources (i.e. New Zealand Customs, Land
Transport New Zealand, Citizens Advice Bureaux
and Consumer Affairs' Heat database) and identifies
key trends on the operation of the Act.
The intent of the monitoring report is to
provide background information on the report
to the Minister regarding the operation of the
Act, which is due on 15 December 2005. The report
is intended to draw attention to issues and
questions that may warrant further research
or evaluation, rather than providing an in-depth
analysis of the impact of the Act to motor vehicle
consumers and traders.
Motor Vehicle
Disputes Tribunal (MVDT)
A total of 390 motor vehicle disputes were
filed at the
MVDT during the first 18 months since
its regulation on 15 December 2003. Of these,
234 were filed in 2004 and 156 in the first
half of 2005. Of the 234 cases in 2004, 232
are now resolved with only 2 remaining to be
heard by an adjudicator. Of the 156 disputes
in January-June 2005, 25 are yet to be decided
by the
MVDT.
Motor vehicle disputes filed at the Motor
Vehicle Disputes Tribunal (MVDT)
registered a 58 percent increase during the
first half of 2005 compared to same period in
2004. That is, in January to June 2005, 156
disputes filed compared to 99 for same period
in 2004.
The number of disputes settled before the
hearing date is a little less than a third (32
percent of 363 resolved or 116) of all resolved
disputes in January 2004 to June 2005. That
is, of every 10 motor vehicle disputes filed,
3 were withdrawn by the purchaser prior to the
hearing date due to an out-of-court settlement
with the motor vehicle trader. In January to
June 2005, 42 of the 156 disputes were already
withdrawn prior to hearing.
Registered Motor
Vehicle Traders
As at 30 June 2005, registered motor vehicle
traders total 3,182 including 101 undergoing
the renewal process and 37 that are pending
expiry and cancellation.
Pursuant to the data matching obligations
of the Act, the Companies Office cross-matched
motor vehicle importers and
RMVT data and found that 154 importers
had not registered. As of December 2004, 39
were referred to the National Enforcement Unit
(NEU)
with 1 being considered for prosecution. On
1 April 2005, an additional 41 importers were
unregistered with 26 failing to respond to warning
letters from the Companies Office.
As at 30 June 2005, the
NEU received 159 complaints regarding
breaches of the Act.
Supplier Information
Notice (SIN)
The Commerce Commission is monitoring enforcement
of the
SIN.
As a result of inspections of 89 premises in
the Auckland, Wellington and Christchurch areas
in July 2004, the Commission reported significant
non-compliance with the requirements under the
Fair Trading Act. Although the Commission has
undertaken further inspections since that time,
the data is not available for the purposes of
this report.
Odometer Tampering
The National Enforcement Unit of
MED obtained one conviction relating
to odometer tampering. Mark Gregory was convicted
in the Hamilton District Court under section
99 of the Motor Vehicle Sales Act 2003 - the
section prohibiting Odometer tampering. He was
ordered to pay a fine of $2000 plus $130 court
costs as well as the $2000 the
MVT
estimated it had lost as a result of the tampering.
Mark Gregory is on the Banned Persons list and
cannot register as a motor vehicle trader for
5 years from his conviction date. Further allegations
of odometer tampering are currently under investigation.
Conclusions
Operational data analysis on the Motor Vehicle
Disputes Tribunal, Motor Vehicle Traders Registry
and prohibition of odometer tampering appear
to show that the mechanisms are working. Robust
evidence monitoring
SIN
compliance by the Commerce Commission is not
available.
1. Introduction
Section 163(1)(2) of the Motor Vehicle Sales
Act 2003 (the Act) provides:
(1) The Ministry must, no later than
2 years from the date of commencement of
this Act,-
(a) review the operation of this Act
since its commencement; and
(b) prepare for the Minister a report,
of the review that includes recommendations
on whether any amendments to this Act are
necessary or desirable.
(2) In preparing the report, the Ministry
must consult with interested parties, including
representatives of consumer interests in
relation to motor vehicle sales.
Section 163(1)(2) of the Act thus instructs
the Ministry of Consumer Affairs to:
- review the operation of the Act;
- engage in a formal consultation with
interested parties, including consumer organisations;
and
- prepare a report to the Minister of
Consumer Affairs that includes recommendations
on whether amendments to the Act are necessary
or desirable.
The first requires Ministry of Consumer Affairs
to determine whether the main instruments of
the Act are in place and are "operating" in
the way the Act intended. This entails a monitoring
exercise of the main instruments. The second
aspect, the formal consultation with stakeholders,
will elicit views regarding the operation of
the Act and address questions as to whether
the Act meets the requirements of the motor
vehicle traders and consumers. Both aspects
will inform the evaluation report to the Minister.
The legislative principles and mechanisms
to achieve outcomes are in Table 1.1 below:
Table
1.1: Mechanisms and Expected Outcomes
| Legislative Principles |
Mechanisms |
Expected Outcomes |
| Accurate information
on which consumers can base decisions |
Section 15 Supplier Information
Notice (SIN) |
All
RMVTs use Supplier Information
Notices (SIN)
that complies with Section 15 of
the Act |
| The disclosure of information
regarding security interests is
a requirement under Section 15 as
above. |
SIN provides information
on security interests. |
| Consumers purchasing from
RMVTs are provided with a
copy of the
SIN |
All
RMVTs keep a copy of the
SIN and written acknowledgement
from the buyer that a copy was provided
to them, for a period of 6 years.
|
| Credible and accessible
redress |
Expanded jurisdiction of the
Motor Vehicle Disputes Tribunal
including claims under the Fair
Trading Act, the Consumer Guarantees
Act, the Contractual Remedies Act,
and the Sale of Goods Act. |
MVDT covers wider jurisdiction
which consumers can access directly.
|
| A Tribunal consisting of an
adjudicator, a barrister or solicitor
of the High Court of not less than
5 years' practice, assisted by an
assessor. |
The Tribunal complies with the
requirements of Schedule 1 of the
Act. |
| Coverage of the
full range of sales in trade, without
distinction between different types
of sale outlet |
Following s 7, sales of motor
vehicles made in trade and sales
of more than 6 vehicles within a
12-month period by a person require
registration under the Act. |
All motor vehicle traders are
registered. |
| Section 61 required the Registrar
of Motor Vehicle traders to establish
and maintain a register of motor
vehicle traders. |
Following Sections 56-58 of
the Act, a person is able to search
the Register to find information
about a
RMVT. |
| An ability to bar unsuitable
people from taking part in the trade
|
As collected from
MVTR |
Pursuant to s 73, the Registrar
of Motor Vehicle Traders keeps a
list of banned persons and that
list enables consumers to determine
whether or not a person is a banned
person (s 74) |
| Provided other conditions are
met, limited restrictions on the
manner in which vehicles are sold
|
Section 13, odometer tampering
is prohibited |
Coordinate with Companies Office
and National Enforcement Unit on
status of odometer tampering cases
|
Scope of the Review
of the Operation of the Act
The review of the operation of the Act focuses
on three core mechanisms or instruments put
in place by the Act. They are:
- Supplier Information Notice (SIN),
which must meet the disclosure requirements
found in Ss 14 - 15 of the Act;
- Motor Vehicle Trade Register (MVTR),
operating in accordance with Part 3 of the
Act and also monitoring whether or not the
enforcement provisions found in Part 4 of
the Act are operating, and the
- Motor Vehicle Disputes Tribunal (MVDT)
in accordance with the provisions in Part
4 of the Act.
In respect of these three core (operational)
elements of the Act, the review principally
involves monitoring exercises. Monitoring predominantly
involves the collection of data, which aim to
answer a range of questions relating to the
operation of the Act in terms of the
SIN,
MVTR and
MVDT. The collection of administrative
data will thus provide a picture of the extent
to which the above mechanisms of the Act are
effectively in place.
Primary data pertaining to the three mechanisms
/ instruments were collected from agencies charged
with each respective task. The agencies are:
- Commerce Commission - ensure that the
particulars prescribed by regulations made
under s27 of the Fair Trading Act are disclosed;
- The Registrar,
MVTR - ensure that applications for
registrants meet the requirements of Part
3, and that enforcement of the Act is carried
out in accordance with Part 4 of the Act;
-
MVDT, Ministry of Justice - ensure
that the Motor Vehicle Disputes Tribunal
is operating in accordance with Part 4 and
with the procedures set out in Schedule
1 of the Act; and
- New Zealand Customs - ensure that the
information sharing provisions of Ss120
- 121 are met.
Secondary data were collected from Citizens
Advice Bureaux and from the Ministry's own database
of queries received from consumers and community
agencies. This secondary data provide an important
additional consumer perspective on the operation
of the Act.
2. Motor Vehicle
Disputes Tribunal (MVDT)
Tables 2.1-5 present the status of motor
vehicle disputes lodged at the Motor Vehicle
Disputes Tribunals (MVDT)
during the last 18 months beginning in 2004
to the second quarter of 2005.
Of the 390 motor vehicle disputes filed in
2004 and first half of 2005, 363 were resolved
and 27 were unresolved as at end of June 2005.
Table
2.1: Resolved Motor Vehicle Disputes by
Tribunal Decision
|
MVDT Decision |
2004 |
2005 |
|
Jan-Mar
|
Apr-Jun
|
Jul-Sep
|
Oct-Dec
|
Total |
% share |
Jan-Mar
|
Apr-Jun
|
Total |
% share |
| Compensated |
8 |
16 |
5 |
11 |
40 |
17% |
18 |
8 |
26 |
20% |
| Dismissed |
3 |
10 |
17 |
24 |
54 |
23% |
24 |
18 |
42 |
32% |
| No jurisdiction |
1 |
|
|
|
1 |
0.4% |
|
|
|
|
| Partly compensated |
2 |
|
2 |
4 |
8 |
3% |
|
|
|
|
| Rescinded |
4 |
15 |
8 |
1 |
28 |
12% |
|
|
|
|
| Rescinded and compensated |
|
|
5 |
10 |
15 |
7% |
8 |
13 |
21 |
16% |
| Settled |
2 |
|
6 |
|
8 |
3% |
|
|
|
|
| Withdrawn or settled before
hearing date |
12 |
23 |
21 |
18 |
74 |
32% |
23 |
19 |
42 |
32% |
| Others |
1 |
2 |
|
1 |
4 |
2% |
|
|
|
|
| Total disputes resolved |
33 |
66 |
64 |
69 |
232 |
100% |
73 |
58 |
131 |
100% |
| Total yet to be resolved
|
0 |
0 |
0 |
2 |
2 |
|
2 |
23 |
25 |
|
| Total claims filed |
33 |
66 |
64 |
71 |
234 |
|
75 |
81 |
156 |
|
(Source: Ministry of Justice)
Of the 363 resolved disputes, 116 (or 32%)
were withdrawn as a result of a settlement being
reached between the parties. The balance of
247 claims went to hearing. Of these, 96 were
dismissed by the Tribunal and 64 contracts were
rescinded, with 36 claimants receiving compensation
as well as rescission of their contract.
The Tribunal has jurisdiction to hear claims
involving amounts up to $50,000. To date, the
Tribunal has made orders refunding $42,000 to
one consumer and rescinding the purchase of
a vehicle priced at $43,990 for another. In
the latter case the consumer was ordered to
compensate the dealer $7,000 for lack of care.[3]
As at 30 June 2005, 27 disputes awaiting
resolution at the
MVDT, 2 were filed in 2004 and 25 in
2005.
Table
2.2: Average Duration of Motor Vehicle Dispute
from Lodged to
MVDT Decision
| Months |
2004 |
2005 |
| Total motor
vehicle disputes resolved by adjudicator |
Average months
and days |
Total motor
vehicle disputes resolved by adjudicator |
Average months
and days |
| Jan-Mar
|
21 |
5
mos.
16 days |
50 |
4
mos.
14 days |
| Apr-Jun
|
43 |
5
mos.
5 days |
39 |
3
mos.
12 days |
| Jul-Sep
|
43 |
5
mos.
5 days |
|
|
| Oct-Dec
|
51 |
5
mos.
12 days |
|
|
| Total |
158 |
5
mos.
9 days |
89 |
4
mos.
1 day |
Notes:
Average duration means from the date
a claim was lodged to the date that judgment
was issued. For instance, on the average,
a claim lodged in January 2004 was heard
after 5 months and 16 days or typically,
late June 2004;
These averages, exclude those
MV disputes
lodged then withdrawn or settled prior to
a hearing date.
Comparatively, the average duration during
the
MVDA 1975 regime is 4 months and
5 days in 2003 and 2002.
(Source: Ministry of Justice)
The 247 resolved disputes took an average
of 4 months and 17 days from the date a claim
was filed until judgment was issued. The transition
to the
MVSA has meant that the Motor Vehicle
Disputes Tribunal convened under the previous
legislation continued to hear claims until December
2004. By 31 March 2005 all claims under the
previous legislation have been resolved.[4]
The data reported here relates only to the Motor
Vehicle Sales Act.
Previously, the Motor Vehicle Dealers Act
1975 (MVDA)
required claims to be first lodged with the
Motor Vehicle Dealers Institute. Only after
attempts to resolve the complaint through that
agency had failed, was the claim forwarded to
the Tribunal. The time it took to forward a
claim to the Tribunal under that regime is not
known.
The Tribunal appears to be working well,
the range of Orders made (see Appendix 2) reflects
the enhanced jurisdiction of the Tribunal to
hear claims brought under the Consumer Guarantees
Act and Fair Trading Act. An increase in claims
was expected as consumers can now access the
MVDT directly and the Act now covers
traders such as wholesalers, auctioneers and
car fair operators. Early figures (156 in January-June
2005 vs 99 in January-June 2004 or an increase
of 58%) for 2005 indicate that the Tribunal
is being accessed by more consumers.
Table
2.3: MV
Disputes by Tribunal Location
| Quarter |
2004 |
2005 |
| Total Disputes
Filed |
Auckland Tribunal |
Other Tribunals |
Total Disputes
Filed |
Auckland Tribunal |
Other Tribunals |
| Jan-Mar
|
33 |
23 |
10 |
75 |
49 |
26 |
| Apr-Jun
|
66 |
45 |
21 |
81 |
44 |
37 |
| Jul-Sep
|
64 |
46 |
18 |
|
|
|
| Oct-Dec
|
71 |
46 |
25 |
|
|
|
| Total |
234 |
160 |
74 |
156 |
93 |
63 |
| % Share |
100% |
68% |
32% |
100% |
60% |
40% |
Note: Other Tribunals
in 2004 include Christchurch, Hamilton and Wellington.
(Source: Ministry of Justice)
More than half of the 390 disputes heard
were filed at the Auckland
MVDT.
Of the 390 disputes, 336 or 86% of claims
raised quality issues, 8% (33) were disputes
concerning both quality and misrepresentation;
4% (16) misrepresentation; and 1% (5) other
issues.
Of the 336 claims regarding vehicle quality,
274 claimed mechanical fault, 62 others ranges
from structural fault, mechanical and structural,
alleged incorrect odometer reading, rust, wrongly
issued Warrant of Fitness, wrong registration
details and undisclosed security interest.
3. Registered
Motor Vehicle Traders (RMVT)
Motor Vehicle
Traders' Registry
Prior to the Motor Vehicle Sales Act 2003
taking effect, it was estimated that around
3,000 motor vehicle traders operated in New
Zealand. About 2,250 registered under the Motor
Vehicle Dealers Act (MVDA).
Other traders (i.e. car market operators, importers,
car auctioneers and car consultants) were not
required to register under the previous legislation
(MVDA
1975).
All motor vehicle traders were given a transition
period to register until 15 March 2004. At that
date, of the total 3,372 applications 1,652
had completed the registration process. Motor
vehicle traders have the option of registering
online through the
Motor Vehicle Traders Register [link to
MVTR website]. As of June 2005, 70%
of registrants had taken advantage of this option.
Dealers that completed registration reached
3,166 in October 2004. On 31 March 2005, this
figure dropped to 2,523; in addition 555 were
in the process of renewing their registration.
This translates to 54% of 5,745 applications
received by the end of March. As of end of June
2005, there are 3,044 (48% or total registrations)
completed their registration, 101 are in the
process of renewal, and 37 are pending expiry
or cancellation.
Eighty-one percent of motor vehicle traders
registered as a company and 19% registered as
individuals. Approximately 79% of applications
received in the first half of 2005 are motor
vehicle dealers or retailers. The first half
of 2005 shows an increase of 211 completed registrations
over the same period in 2004. (Succeeding tables
provide more detailed information obtained from
the Registrar of Motor Vehicle Traders.)
Table
3.1: Status of Registration Application
| Application Status |
2004 (end of quarter) |
2005 (end of quarter) |
|
Mar |
Jun |
Sep |
Dec |
Mar |
Jun |
| Completed registration |
2234 |
2833 |
3113 |
2701 |
2523 |
3044 |
| Renewal |
|
|
1 |
451 |
555 |
101 |
| Expired |
|
|
77 |
144 |
503 |
747 |
| Pending application |
440 |
72 |
56 |
92 |
127 |
94 |
| Waiting for statutory declaration
|
176 |
14 |
11 |
17 |
29 |
12 |
| In process / incomplete |
136 |
100 |
7 |
7 |
6 |
15 |
| Deleted |
522 |
1051 |
1272 |
1424 |
1585 |
1787 |
| Abandoned |
154 |
196 |
220 |
236 |
256 |
296 |
| Refused |
52 |
67 |
71 |
75 |
79 |
83 |
| Cancelled / surrendered |
|
|
34 |
52 |
82 |
95 |
| Total |
3714 |
4333 |
4862 |
5279 |
5745 |
6274 |
Notes:
"Completed" are motor vehicle traders
currently registered, not in renewal or
pending process.
"Deleted" refers to applicants deleting
their application. Such cases occur where
applicants make the wrong type of application
(e.g. applying as an individual instead
of a company) or where applicants decide
not to pursue their registration under the
transitional provisions and simply started
a new application for a full year's registration.
It also includes those applications that
the Registrar has deleted after they remained
in an incomplete state for a set period.
"Refused" applications are those that
were disqualified from registration under
sections 24 and 25 of the Motor Vehicle
Sales Act 2003.
An application can be approved on the
same day as the application was lodged if
all the documents required have been completed.
The length of time to process the application
is dependent on the submission of statutory
declarations by the management of the motor
vehicle trader applicant.
Figures are stock take at end of quarters.
(Source: Registrar of Motor
Vehicle Traders)
Table 3.2 details the principal business
type of registered motor vehicle traders.
Table
3.2: Registered Motor Vehicle Traders by
Principal Business
| Principal Business |
% proportion of registered motor
vehicle traders |
|
Jul-Sep
2004 |
Oct-Dec
2004 |
Jan-Mar
2005 |
Apr-Jun
2005 |
| Motor vehicle dealer |
86.4 |
80.3 |
78.5 |
78.9 |
| Importer |
17.9 |
12.0 |
12.0 |
12.4 |
| Wholesaler |
10.6 |
5.1 |
4.9 |
5.0 |
| Motorcycle / scooter dealer
and repair service |
5.6 |
0.3 |
5.7 |
5.4 |
| Auto repair and service |
4.2 |
2.1 |
2.1 |
2.1 |
| Car rental / car hire |
1.4 |
1.2 |
1.2 |
1.3 |
| Broker, finance company |
1.0 |
1.1 |
0.7 |
0.8 |
| Auctioneer / tender |
0.8 |
0.6 |
0.7 |
0.8 |
| Car market operator / fair
|
0.7 |
0.8 |
0.6 |
0.5 |
| Internet marketing / sales
|
0.1 |
0.1 |
0.1 |
0.1 |
| Trailer, caravan, mobile home
dealer, repair and service, importer,
wholesaler |
0.3 |
0.4 |
0.5 |
0.7 |
| Others |
2.6 |
1.6 |
3.8 |
3.6 |
| Base: Registered motor vehicle
traders from external viewpoint
|
3,128 |
3,274 |
3,130 |
3,182 |
Notes:
Sum of proportions of principal businesses
are not equal to 100% due multiple responses.
Others, e.g. panel beaters, dismantlers,
service stations, bike museum, car painting,
earthmover, machineries dealer, boat dealer
and repair motor home rental, tyre dealer
and service, and wheel alignment.
See attached "Definition of Terms" of
motor vehicle traders as described in Subpart
2 (Interpretation) Section 6 of the
MVSA 2003.
RMVT from external viewpoint include
completed registration, renewal, pending
expiry and pending cancellation.
(Source: Companies Office,
MED)
Table 3.3 shows the geographical spread of
registered traders
Table
3.3: Registered Motor Vehicle Traders by
Address for Service
| New Zealand Region |
% Proportion of
RMVT |
|
Jul-Sep
2004 |
Oct-Dec
2004 |
Jan-Mar
2005 |
Apr-Jun
2005 |
| Auckland |
35.6 |
34.9 |
35.3 |
35.1 |
| Canterbury |
17.3 |
16.7 |
16.1 |
16.1 |
| Waikato |
7.6 |
8.8 |
8.4 |
8.3 |
| Bay of Plenty |
7.4 |
6.4 |
7.1 |
6.6 |
| Wellington |
7.2 |
7.1 |
7.0 |
7.2 |
| Manawatu-Wanganui |
5.7 |
5.8 |
5.7 |
5.7 |
| Otago |
4.6 |
4.4 |
4.6 |
4.6 |
| Taranaki |
2.4 |
2.2 |
1.4 |
2.6 |
| Southland |
2.2 |
2.5 |
2.5 |
2.3 |
| Nelson |
2.0 |
2.0 |
2.1 |
2.0 |
| Marlborough |
1.0 |
0.9 |
1.0 |
1.0 |
| Gisborne |
0.9 |
0.9 |
0.9 |
0.9 |
| Northland |
0.9 |
2.5 |
2.6 |
2.5 |
| West Coast |
0.6 |
0.6 |
0.9 |
0.6 |
| Tasman |
0.1 |
0.2 |
0.2 |
0.2 |
(Source: Companies Office,
MED)
Enforcement and
Compliance
Registration
Compliance is a key component of the successful
implementation of the Act. Compliance with the
Act is monitored by the National Compliance
Unit of the Ministry of Economic Development.
Carrying on the business of motor vehicle trading
without being registered carries a penalty of
up to $50,000 for an individual and up to $200,000
for a company, per offence.
The process used by the Registrar is as follows:
- Contact is made with the identified
party inviting registration as a trader
and reminding them of their obligation to
register.
- If no response is received by a prescribed
date, a follow-up letter is sent.
- The matter is referred to the National
Enforcement Unit (NEU)
for further action should non-registration
continue.
Pursuant to section 120 of the Act, the Registrar
may seek disclosure of information from Customs
to identify persons importing more than 3 motor
vehicles within a specified period. Using this
power the Registrar identified154 motor vehicle
traders unregistered at December 2004, follow
up action by the Registrar resulted in:
- 16 registered after receiving a warning
letter;
- 33 were registered under different names;
- 41 advised that they do not meet the
definition of a motor vehicle trader and
are therefore not required to register;
- 25 did not respond; and
- 39 were referred to the National Enforcement
Unit for further action. Of these, 20 registered,
4 are in the process of registering, 14
have ceased trading and 1[5]
was prosecuted.
In April 2005, a further 41 unregistered
importers were sent warning letters. Their status
at June 2005 is as follows:
- 1 had completed registration;
- 1 was registered under a different name;
- 7 are in the process of registering;
- 6 advised that they did not meet the
definition of a motor vehicle trader and
were therefore not required to register.
Investigation has resulted in 2 importers
being notified that they were traders within
the meaning of the Act; and
- 26 have not responded.
Investigators from
NEU also visited 67 car yards throughout
the country in response to referrals from the
Compliance Section of the Companies Office and
during the course of conducting general enquiries.
Car yards and car fairs[6]
were visited and illegal traders were identified
and are now either registered or in the process
of registering.
Complaint Investigation Received from the
Public
The Registrar received complaints from registered
traders and the public regarding breaches of
the Act. Since 15 December 2003 until March
2005,
MED received 82 complaints. The result
has been:
- 29 traders were required to register;
- 15 complaints were referred to the Ministry's
Legal Unit;
- 16 complaints were referred to National
Enforcement Unit; and
- 22 cases are awaiting investigation.
As at 30 June 2005,
MED has received 159[7]
complaints.
4. Supplier Information
Notice (SIN)
Compliance
The Commerce Commission is responsible for
ensuring that Motor Vehicle Traders comply with
the consumer information standard prescribed
by regulation under the Fair Trading Act. The
Regulation sets out the information that must
be contained in a Supplier Information Notice.
As a result of inspections of 89 premises
in the Auckland, Wellington and Christchurch
areas, in July 2004, the Commission reported
significant non-compliance with the requirements
under the Fair Trading Act.[8]
Although the Commission has undertaken further
inspections since that time, the data is not
available for the purposes of this report.
5. Odometer Tampering
The National Enforcement Unit (NEU)
is responsible for ensuring that the requirement
of section 13 (Tampering of odometers prohibited
-) is met. Since 15 December 2003,
NEU has received 2 complaints alleging
odometer tampering.
The cases involve second-hand imported motor
vehicles and therefore require coordination
of any investigation with overseas agencies
used to establish whether an offence was committed
in New Zealand or overseas. The investigations
are continuing.
As of June 2005,[10]
MED's National Enforcement Unit obtained
the first conviction for odometer tampering
under the new Act. The provisions enforced by
the National Enforcement Unit are sections 95-119,
which relate in part to unregistered traders
and odometer tampering. Mark Gregory was convicted
in the Hamilton District Court under section
99[11]
of the Motor Vehicle Sales Act 2003 - the section
prohibiting Odometer tampering. He was ordered
to pay a fine of $2000 plus $130 court costs
as well as the $2000 the
MVT
estimated it had lost due to tampering. As a
result of the conviction, Mark Gregory is recorded
on the Banned Persons list and is unable to
register as a motor vehicle trader for 5 years
from his conviction date.
Further files are currently under investigation
with allegations on Odometer Tampering.
6. Other Motor
Vehicle Related Statistics
The statistics reported in this section provide
further contextual information relevant to the
motor vehicle trade in New Zealand. This section
also reports on consumer information received
from the New Zealand Association of Citizens
Advice Bureaux, and an analysis of
MVSA related calls to Ministry of Consumer
Affairs' call centre captured by the Ministry's
"iHEAT" database.
Consumer Expenditures
on Motor Vehicles
Statistics New Zealand reported that the
average household weekly expenditure on motor
vehicles increased to $49.20 in 2003/2004 compared
to $37.40 in 2000/2001. The $49.20 includes
$44.40 for the purchase of motor vehicles and
$4.80 on credit costs, which relate to the purchase
of the motor vehicle.
Motor Vehicle
Retail and Wholesale Industry
Seasonally adjusted motor vehicle retail
sales generated an estimated $8,276 million
in 2004. In January to March 2005, motor vehicle
retail sales posted $2,111 million. This is
a slight 0.5% increase compared to $1,911 million
for the same period in 2004.
Motor vehicle wholesale trade posted a 4.5%
increase in 2004 ($6,849 million) compared to
2003 ($6,551 million). During the first quarter
of 2005 there was a slight increase in trade
of 1.9% over the same quarter in 2004.
Car Registrations
Table 4.1 is a monthly comparative count
of first-time car registration data from Land
Transport New Zealand from 2004 to June 2005.
In 2004, first-time car registrations totalled
228,797.
Table
4.1: First Time Car Registrations
| Quarter |
2004 |
2005 |
% change, 2004 vs 2005 |
| Total registrations |
% change from
previous quarter |
Total registrations |
% change from
previous quarter |
| Jan-Mar
|
57,183 |
|
55,116 |
-1.6% |
-3.6% |
| Apr-Jun
|
57,928 |
1.3% |
59,792 |
8.5% |
3.2% |
| Jul-Sep
|
57,658 |
-0.5% |
|
|
|
| Oct-Dec
|
56,028 |
-2.8% |
|
|
|
| Total |
228,797 |
|
|
|
|
Note: First time car registration is
defined by
LTNZ as, "The process of adding a
vehicle to the
LTNZ Motor Vehicle Register: a vehicle,
whether new or used, must first be registered
before it can be licensed to be used on
the road. Registration has been traditionally
confused with licensing: registration is
normally carried out only once in the lifetime
of a vehicle, whereas licensing[13]
is renewed every six or 12 months."
Total car registrations in 2003 = 229,428
registrations.
(Source: Land Transport New
Zealand)
LTNZ car registrations for the first
half of 2005 (114,908) registered a negligible
-0.2% drop to 114,908 compared to same period
in 2004.
Table
4.2: Number of Cars Imported (New and Used)
to New Zealand
| Countries |
2004 |
2005 |
|
Jan-Mar
|
Apr-Jun
|
Jul-Sep
|
Oct-Dec
|
Total |
% share |
Jan-Mar
|
Apr-Jun
|
Total |
% Share |
| Japan |
48,444 |
55,436 |
41,781 |
37,532 |
183,193 |
77.5 |
55,541 |
54,026 |
109,567 |
81.5 |
| Australia |
4,025 |
5,002 |
5,377 |
6,,837 |
21,241 |
8.9 |
4,393 |
4,386 |
8,779 |
6.5 |
| Germany |
1,112 |
1,221 |
1,177 |
1,737 |
5,247 |
2.2 |
1,197 |
2,144 |
3,341 |
2.4 |
| Belgium |
1,525 |
544 |
1,045 |
711 |
3,825 |
1.6 |
425 |
454 |
879 |
0.6 |
| Great Britain |
973 |
823 |
1,065 |
1,127 |
3,988 |
1.6 |
737 |
674 |
1,411 |
0.1 |
| South Korea |
840 |
901 |
970 |
1,346 |
4,057 |
1.7 |
1,432 |
2,029 |
3,461 |
2.5 |
| Thailand |
425 |
395 |
109 |
0 |
929 |
0.3 |
35 |
233 |
268 |
0.1 |
|
USA |
455 |
654 |
679 |
688 |
2,476 |
1.0 |
524 |
594 |
1118 |
0.8 |
| Poland |
0 |
0 |
304 |
207 |
511 |
0.2 |
263 |
425 |
688 |
0.5 |
| Singapore |
1,126 |
1,163 |
964 |
1,187 |
4,440 |
1.8 |
1,138 |
1,149 |
2,287 |
1.7 |
| Others |
971 |
1,069 |
1,888 |
2,261 |
6,189 |
2.6 |
851 |
1,674 |
2,525 |
1.8 |
| TOTAL |
59,896 |
67,208 |
55,359 |
53,633 |
236,096 |
100.0 |
66,536 |
67,788 |
134,324 |
100.0 |
Notes:
Cars are those motor vehicles defined
under TH 87.03 by New Zealand Customs. It
excludes buses, coaches, trucks, vans, private
cars and commercial vehicles.
Used car is a previously registered car
in another country before arrival in New
Zealand. It also refers to ex-overseas or
used import cars.
The 51% increase in April-June 2005 compared
to January-March 2005 is due to the number
of new motor vehicles imported to New Zealand
from Korea, European countries and Thailand.
(Source: New Zealand Customs)
Importation of
Motor Vehicles
Motor vehicles remain the top commodity imported
to New Zealand.[14]
In 2004,[15]
New Zealand Customs reported 236,096 imported
motor vehicles to New Zealand, where 67% are
used cars and 33% are new. The 2004 import posted
a 10.6% increase compared to 213,465 imported
cars in 2003. Eight of every ten cars imported
were from Japan.
Total number of motor vehicles imported to
New Zealand increased by 31.5% during the first
half of 2005 (167,116) compared to the same
period in 2004 (127,104).
Car Licensing
In June 2004, there were 2,118,240 cars licensed
in New Zealand. An increase of 4% compared to
2,036,804 in 2003 and 7.5 % increase compared
to June 2002 (1,970,403 licensed cars). That
is, an estimate of 6 for every 10 New Zealander
aged 15 years and older has a car in 2004.[17]
In 2004, 815,252 cars were sold, wherein
28.35% were purchased from the motor vehicle
trader (or 7 of every 100 New Zealand estimated
population aged 15 years and older purchased
their car from a motor vehicle trader).
Citizens Advice
Bureaux
Nature of
MVSA 2003 Enquiries Lodged at Citizens
Advice Bureaux
The national Association of Citizens Advice
Bureaux and the Ministry of Consumer Affairs
initiated a limited monitoring exercise of enquiries
related to the Motor Vehicle Sales Act 2003
in September 2004 to March 2005. During the
monitoring period,
CAB
received a total of 150 enquiries. Of these:
- 43% (64) of enquiries were made through
the North Region
CAB;[18]
- 75% (113) were phoned by callers;
- 89% (133) vehicles were purchased from
motor vehicle retailers or dealers and 6%
(9) from car fairs or through auctions;
- 64% (109) of enquiries were related
to mechanical problems or faulty vehicles
that were purchased;
- 65% (97)of clients called on
CAB
to seek advice on problems encountered;
With respect to the Supplier Information
Notice, the following are the results:
- 59% (89) said that
SIN were displayed in cars, 21% (31)
had no
SIN at time of purchase and the remaining
20% (30) were not aware whether there was
a
SIN displayed or not;
- Of 89 cars believed to be purchased
with
SIN, 66% (59) were considered compliant
and 13% (12) were non-compliant;
- 13% (12) of the non-compliant said that
the misleading information include; odometer
reading (2), country last registered (1),
WoF details (2), re-registration
details (1), cash price (1) and others (6).
- 52% (78) said that they received a copy
of the
SIN when they purchased the vehicle,
23% (35) did not receive a copy and 25%
(37) were not aware whether a copy was given
or not.
- Of the 35 (23%) who did not receive
a copy of the
SIN, 18 addressed the issue with
the motor vehicle trader, 15 did not and
2 were ambivalent;
- Also, of the 35 (23%) who did not receive
a copy of the
SIN, 4 brought the non-compliance
issue with the Commerce Commission and 22
did not.
Motor Vehicle Disputes Tribunal:
- 82% (123) of the 150 motor vehicle-related
enquiries were able to be referred to the
Motor Vehicle Disputes Tribunal.
- Of the 123 enquiries that could have
been referred to
MVDT, 15 were referred and the remaining
105 were not.
- Of the 105 enquiries that were not referred
to
MVDT, 73 were referred back to the
motor vehicle trader.
Information and options provided by
CAB
to clients with motor vehicle enquiries:
- 48% (72) advised to go back to the motor
vehicle trader and settle case with them;
- 43% (64) advised to file case with the
Motor Vehicle Disputes Tribunal;
- 35% (52) given pamphlets and brochures
related to the Consumer Guarantees Act and/or
Motor Vehicle Sales Act;
- 3% (4) advised to seek further advice
from
MTA,
AA
or an independent mechanic; and
- 3% (5) advised to seek advice of a lawyer.
Ministry of Consumer
Affairs' Call Centre
The Ministry's Call Centre received a total
of 587
MVSA 2003-related calls (or 2 calls a
day) from April 2004 to June 2005. Quarterly
log as follows:
Table
4.3: Total
MVSA-Related Calls
| Quarter |
2004 |
2005 |
% change |
| Jan-Mar |
- |
79 |
- |
| Apr-Jun |
90 |
51 |
- 43% |
| Jul-Sep |
232 |
|
|
| Oct-Dec |
135 |
|
|
| Total |
457 |
|
|
Note: Ministry of Consumer Affairs' iHEAT
database consumer data call capture started
in April 2004.
(Source: Ministry of Consumer
Affairs' iHEAT Database)
7. Issues
During the course of the monitoring exercise,
a number of issues were raised about the operation
of the Act. Documenting them here has the purpose
of ensuring that they are not overlooked during
the consultation process and enables Ministry
of Consumer Affairs to detail the response of
relevant agencies to date.
Issue No. 1:
Registration
In November 2004, an industry member queried
why statutory declarations are required as part
of the annual renewal of motor vehicle trader
registration. To illustrate how onerous such
a requirement is, an example is used of 12 companies
operated by the same parent company. In such
a case there are multiple directors, each of
whom is required to provide a statutory declaration.
If some are non-resident, it is argued that
obtaining the declaration is made significantly
more difficult and costly.
Ministry's Response
The Ministry of Consumer Affairs has responded
by stating that the statutory declaration requirement
is an important element in ensuring the accuracy
and truthfulness of registration applications.
The Ministry goes on to confirm that one of
the purposes of the planned review is to identify
areas where unnecessary costs can be eliminated.
Case 1
A registered motor vehicle trader, Tim Whittle,
was recently convicted and sentenced to imprisonment
after admitting to false pretences and obtaining
by deception charges.
MED and Ministry of Consumer Affairs
were required to respond to criticism in the
media and from industry as to why Mr Whittle
was able to register as a Motor Vehicle Trader
despite a previous conviction. Industry also
noted that Mr Whittle was declined a licence
when he applied for one under the previous legislation
(Motor Vehicle Dealers Act 1975).
There has been much discussion about this
case in the media over the past year. In summary,
MED has responded by stating that the
registration process is not able to guarantee
that a trader is ethical or honest. That Mr
Whittle now has convictions, which effectively
ban him from motor vehicle trading, is proof
that the Act and its enforcement provisions
do work. Ministry of Consumer Affairs has noted
that despite Mr Whittle being refused a licence
under the previous law he had continued unlicensed
trading without impediment.
Case 2
A motor vehicle trader has raised a concern
that as they sell motorcycles, they are required
to register under the
MVSA and under the Second Hand Dealers
and Pawnbrokers Act 2004.
Issue No. 2:
Road-Side Selling
An Industry body has raised this issue with
MED and the Minister of Consumer Affairs.
The issue appears to be that local
RMVT believe that an uneven playing field
is being created by other
RMVT selling vehicles from a community
area without having to face the same costs as
local traders, and without displaying
SIN
as required by the Act. There were also concerns
that other individuals were in effect, operating
as unlicensed dealers from the same community
area.
The final area of concern was that the local
Council, as owner of the community area, should
be required to register as a
MVT.
Ministry's Response
MED undertook an investigation of the
illegal trading concern, as a result one person
was identified and the Ministry accepted that
they were not operating illegally. Currently,
the
MVSA does not prevent registered traders
from selling vehicles at any site.
The issue of non-compliance with the Fair
Trading Act requirements regarding the
SIN
have been passed onto the Commerce Commission
for investigation.
Crown legal advice is that the Council concerned
is not a "motor vehicle trader" as currently
defined by the
MVSA. The issue of whether Council or
community property can be used for road-side
vehicle sales is outside the ambit of the
MVSA.
8. Appendix:
Glossary
- Address for service
- Means the address of a place in New
Zealand at which notices or documents that
are required to be served under this Act
may be served on the person giving the address
- Adjudicator
- Means an adjudicator of a Disputes Tribunal
appointed under section 83
- Banned person
- Means a person banned from participating
in the business of motor vehicle trading
under section 68 or section 69
- Car auctioneer
- Means a person who conducts sales by
auction of motor vehicles
- Car consultant
- Means a person who, for rent, fee, commission,
or other valuable consideration, is engaged
by any other person (except by a motor vehicle
trader) to act as an agent for that other
person on any matter that -
- a) relates to the sale or purchase
of any motor vehicle by that other person;
and
- b) does not relate solely to the
structural, material, or mechanical
condition of the motor vehicle
- Car market operator
-
- a) means a person -
- i) who carries on the business
of providing any premises or place
for a market for the sale by other
persons of used motor vehicles (whether
or not the vehicles are subject
to a bailment to the operator);
and
- ii) who operates any facility
(for example, an internet web page)
for the primary purpose of facilitating
the sale of used motor vehicles
(which sale is completed through,
or by means of, that facility);
and
- b) includes a person who is commonly
referred to in the motor vehicle trading
industry as a car fair operator or a
display for sale operator.
- Company
- Has the meaning given to it by section
2 (1) of the Companies Act 1993
- Disputes Tribunal
- Means a Motor Vehicle Disputes Tribunal
established under section 82 (1)
- Finance company
- Includes any person who carries on a
business (except the business of motor vehicle
trading) and who, in the course of that
person's ordinary business, -
- a) buys, exchanges, or takes by
way of assignment any motor vehicle
for any of the following purposes:
- i) letting or hiring it to any
other person under a hire purchase
agreement:
- ii) taking or enforcing a security
over it:
- iii) leasing it to any other
person without conferring on that
person the right to buy the motor
vehicle; or
- b) sells any motor vehicle bought,
exchanged, or taken by way of assignment
for any of the purposes specified in
paragraph (a); or
- c) sells any motor vehicle under
a right of sale conferred by a security
interest (within the meaning of section
17(1)(a) of the Personal Property Securities
Act 1999)
- Former Act
- Means the Motor Vehicle Dealers Act
1975
- Importer
- Means a person who carries on the business
of importing motor vehicles into New Zealand
- Motor vehicle
-
- a) means of the following:
- i) a road vehicle that is drawn
or propelled by mechanical power
and is of a kind ordinarily acquired
by consumers for personal, domestic,
or household use:
- ii) a vehicle of any other class
or description declared by the Governor
- General, by Order in Council,
to be a motor vehicle for the purposes
of this Act; but
- b) does not include any of the following:
- i) an invalid carriage:
- ii) a moped:
- iii) a motor cycle, the total
cylinder capacity of which does
not exceed 60 cubic centimetres:
- iv) a tractor of farm machinery:
- v) a trailer:
- vi) a vehicle of any other class
or description declared by the Governor
- General, by Order in Council,
not to be a motor vehicle for the
purposes of this Act
- Motor vehicle trader
- In this Act, "motor vehicle trader"
(section 7)-
- a) means any person who carries
on the business of motor vehicle trading
(whether or not that person carries
on any other business); and
- b) includes -
- i) a car market operator;
- ii) an importer;
- iii) a wholesaler;
- iv) a car auctioneer;
- v) a car consultant.
Who is treated as motor vehicle trader (section
8)-
- 1) A person is treated as carrying
on the business of motor vehicle trading
for the purposes of this Act if -
- a) the person holds out that
the person is carrying on the business
of motor vehicle trading; or
- b) in any specified period,
the person sells more than 6 motor
vehicles, unless that person proves
that those motor vehicles were not
sold for the primary purpose of
gain; or
- c) in any specified period,
the person imports more than 3 motor
vehicles, unless that person proves
that those motor vehicles were not
imported to be sold for the primary
purpose of gain,
- 2) for the purposes of subsection
(1)(a), a person holds out that the
person is carrying on the business of
motor vehicle trading if that person
-
- a) advertises or notifies or
states that the person carries on
the business of motor vehicle trading;
or
- b) in any way represents that
the person in ready to carry, or
is carrying, on the business of
motor vehicle trading.
- 3) Subsection (1)(b) does not apply
to any trustee corporation (within the
meaning of subsection 2(1) of the Trustee
Act 1956) acting in the capacity of
executor, administrator, trustee, guardian,
committee, manager, agent, attorney,
or liquidator, or in any fiduciary capacity,
unless the trustee corporation is acting
on behalf of the same person or estate.
Who is not treated as motor vehicle trader
(section 9) -
- 1) A person is not treated as carrying
on the business of motor vehicle trading
for the purposes of this Act only because
that person is -
- a) an employee or an agent of
a motor vehicle trader; or
- b) under a contract for services
with a motor vehicle trader; or
- c) a solicitor who acts in that
capacity as an agent for selling
any motor vehicle unless that person
is remunerated by commission in
addition to, or instead of, that
person's professional charges; or
- d) a liquidator of a company
that is a motor vehicle trader registered
under this Act; or
- e) a manufacturer who sells
any motor vehicle to -
- i) the Crown; or
- ii) a motor vehicle trader
registered under this Act; or
- iii) any person who is or
has been employed by the manufacturer;
or
- f) the holder of a second hand
dealer's licence granted under the
Second Hand Dealers Act 1963 who
buys, in the course of that person's
business as a second hand dealer,
any motor vehicle for wrecking,
dismantling by that person; or
- g) a finance company selling
any motor vehicle under a transaction
in which a motor vehicle trader
acts as an intermediary between
the finance company and any the
buyer (whether or not the motor
vehicle trader acts as an agent
of the finance company); or
- h) a finance company, an insurance
company, a rental car company, a
storage provider (within the meaning
of section 2 (1) of the Land Transport
Act 1998), or any other person,
that sells any motor vehicle as
an incidental part of the person's
ordinary business; or
- i) carrying on any other business
besides carrying on the business
of motor vehicle trading and who,
in the course of that other business,
-
- i) buys any motor vehicle
for use in connection with that
business, with or without the
intention of reselling it after
such use; or
- ii) resells the vehicle
after using it in connection
with that business.
- 2) Subsection (1)(d), (h), and (i)
applies only if the person sells motor
vehicles through a motor vehicle trader
registered under this Act who is not
a car market operator.
- Motor vehicle trading
- Means the sale of motor vehicles by
a person (whether or not the person is a
principal or agent)
- New motor vehicle
- Means a motor vehicle that is not a
used motor vehicle
- Register
- Means the register of motor vehicle
traders established and maintained under
section 52
- Registrar
- Means the officer appointed under section
60 who is responsible for the register
- Sale
- In relation to any motor vehicle, -
- a) means the sale or lease or exchange
or any other disposition of that motor
vehicle or of any interest in that motor
vehicle (for example, under a hire purchase
agreement); and
- b) includes the display for sale
or offer for sale or offer for lease
or offer for exchange of that motor
vehicle; but
- c) does not include a lease or offer
for lease of a motor vehicle for a term
not exceeding 4 months
- Sales by auction
- Has the meaning given to it by section
2 of the Auctioneers Act 1928
- Statutory declaration
- Means a declaration made before a person
authorised under the Oaths and Declarations
Act 1957 to take declarations
- Used motor vehicle
-
- a) Means a motor vehicle that has,
at any time before being offered or
displayed for sale, -
- i) been registered under -
- A) the Transport Act 1962;
or
- B) the Transport (Vehicle
and Driver Registration and
Licensing) Act 1986; or
- C) any corresponding enactment
of another country:
- ii) been used for a purpose
not connected with its manufacture
or sale; and
- b) includes a motor vehicle that
has been used for the purpose of demonstration
in connection with the sale of another
motor vehicle
- Vehicle registration information
-
- a) means information about any person
whom the Secretary for Transport believes
has sold more than 6 motor vehicles
during a specified period; and
- b) may include, -
- i) in the case of an individual,
the person's full name, residential
address, date of birth, and occupation:
- ii) in the case of a company,
the company's name and the address
of the company's registered office:
- iii) any other particulars that
the Secretary of Transport considers
relevant to the purpose set out
in section 122
- Wholesaler
- Means a person who carries on the business
of -
- a) selling new motor vehicles to
motor vehicle traders, or to other persons
who carry on that business; or
- b) selling used motor vehicles to
motor vehicle traders
Previous
Page / Table of Contents
/ Next
Page

|