Pacific Consumers' Behaviour and Experience in Credit Markets, with Particular Reference to the "Fringe Lending" Market

July 2007

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Also available as: Report | Pacific Consumers' Behaviour and Experience in Credit Markets, with Particular Reference to the "Fringe Lending" Market [439 KB PDF]
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Contents

• Acknowledgements
• Chapter 1: Overview & Context of the Study
  • 1.1 The Brief
  • 1.2 Research Approach & Methodology
  • 1.3 Pacific Research Protocols
  • 1.4 Contextualising the Study: A Brief Review
  • 1.5 Report Outline
• Part A: Key Persons' Views
  • Introduction
• Chapter 2: The Problem as Perceived by Key Persons
  • 2.1 Lack of Protection for Pacific Consumers
  • 2.2 The Availability of Information and its use by Pacific Consumers
  • 2.3 Socio-cultural Issues
  • Case Study Narrative 1: Advising Indebted Clients
• Chapter 3: Synopsis of Issues Raised by Key Persons
  • 3.1 Summary of Issues
  • 3.2 Strategies
  • 3.3 Solutions
    • 3.3.1 Contracts
    • 3.3.2 Information
    • 3.3.3 Socio-cultural Issues
  • Case Study Narrative 2: Using Mainstream Lending Institutions
• Part B: Pacific Voices
  • Introduction
• Chapter 4: Pacific Peoples' Behaviours as Credit Consumers
  • 4.1 Why do Pacific Peoples Borrow Money From Fringe Lenders?
  • 4.2 What Do They Borrow for?
  • 4.3 Who Borrows Money?
  • 4.4 To What Extent Do They "Shop around"?
  • Case Study Narrative 3: The Shaping of Pacific Consumer Behaviour
• Chapter 5: Pacific Consumers' Knowledge of Credit Contracts
• 5.1 Understanding Contractual Obligations
• 5.2 Interests Rates and Overall Costs
• 5.3 Fringe Lender Practices and Their Consequences
• Case Study Narrative 4: Financing a Car Through the Fringe Credit Market
• Chapter 6: Socio-cultural and Psychological Factors Influencing Pacific Consumers' Decisions About Personal Debt
  • 6.1 Cultural Factors in Borrowing
  • 6.2 NZ-born Perspectives
  • 6.3 Socio-cultural and Psychological Considerations
  • 6.4 "Tempering 'Culture' in Order to Cope"
  • 6.5 Moving Forward: From Borrowing to Saving and/or "Borrowing better"
  • Case Study Narrative 5: Managing Cultural Obligations
• Chapter 7: Conclusions
• Appendix: Demographic Information
  • 1.1 Total Pacific Consumer Sample
  • 1.2 Individual Interview Sample