Publications
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Most of the information in the Consumer
Information, Business Information, Product Safety, and Measurement
sections of this website is the online version of our printed
publications.
For some publications we have PDF versions
available. This availability is indicated alongside the title as a
link to the page from which the PDF version can be downloaded.
Publications for consumers
Measurement
Motor vehicles
Product safety
General
Booklets
- Buying on Layby -
PDF version(593 KB) - Oct 2002
- Buying on Hire Purchase - Only available as
PDF version
(522 KB) - April 2005
- Credit - What you need to know when borrowing money or buying
goods on credit
PDF
version (587 KB) - March 2005
- Your Consumer Rights (Goods) - PDF version
(1132 KB) - Nov 2007
- Your Consumer Rights (Services) -
PDF version
(314 KB) - Nov 2007
Quick Guide
- Your Consumer Rights (Goods) -
PDF version (156 KB) - Nov 2007
- Your Consumer Rights (Services) -
PDF version
(136 KB) - Nov 2007
Fact sheets
- Being a Guarantor - March 2005
- Buying Second Hand Goods - September 2003
- Debt Collection - Nov 2000
- Disputes Tribunal- May 2002
- Door to Door Sales Act - May 2007
- Fair Trading Act - Sept 2003
- Gift Vouchers - Nov 2000
- Goods for Commercial Use - Nov 2000
- Home Buy-backs Schemes - Feb 2004
- Loans - March 2005
- Making a Customer Complaint - Nov 2000
- Prices - Nov 2000
- Pyramid Schemes - Nov 2000
- Quotes and Estimates - Nov 2000
- Refunds - Changing Your Mind - Nov 2000
- Repair Problems (includes information on liens) - Nov 2000
- Rules about Repossession - March 2005
- Scams - Nov 2000
- Shop Breakages - Nov 2000
- What is a Contract - Nov 2000
- When a Business Closes Down - Nov 2000
- When Can I Cancel a Contract? - Nov 2000
Motor vehicles
Booklets
- Back on the Right Road - Your consumers' rights AFTER buying a
motor vehicle (applies to vehicles bought after 15 December 2003)
- PDF
version
available (1156 KB) - April 2008
- Fit for the Road? - What you should know BEFORE buying a
motor vehicle (applies to vehicles bought after 15 December 2003)
-
PDF version available
(1293 KB) - May 2008
Pamphlets
Measurement
- Weigh in and Measure up (A consumers guide to buying goods by
weight or measure) -
PDF
version available (375 KB) - March 2007
Product safety
Pamphlet
Booklets
Consumer fact sheets
Publications for Business
Measurement
Miscellaneous
Policy/Discussion Papers
Archived Papers
General
Business notes
Please note: All Business note orders of more than three
copies per title attract a charge of $1 per copy.
- Average Quantity System - A Guide for Retailers, Packers and
Importer - Available
in PDF version - March 2007
- Carrying out a Product Recall -A Guide for Importers and
Retailers - PDF version
available
- May 2008
- Codes of Practice - Guidelines for Developing a Code of
Practice - Only
available in PDF version (465KB) - July 2000
- Codes of Practice - New Zealand Model Code for Consumer
Protection in Electronic Commerce
Only available in PDF
version
(55KB)
- CGA - A Guide For Retailers -
PDF version available
(210KB) - Oct 2003
- CGA - A Guide for Manufacturers and Importers -
PDF version
available (209KB) - Oct 2003
- CGA - A Guide for Tradespeople and Service Providers -
PDF version available
(210KB) - Oct 2003
- Credit Contracts and Consumer Finance Act - Information for
creditors -
Only available in PDF (162KB) - June 2004
- Credit Contracts and Consumer Finance Act - Credit Sales - A
guide for retailers -
PDF version available (533 KB) - Oct 2004
- Handling Customer Complaints - July 2001
- Layby Sales - A Guide for Retailers
- Motor Vehicle Sales Act and related laws - guide for motor
vehicle traders (Second edition) -
PDF version
available (276 KB) - June 2005
Business factsheets
- Ministry of Consumer Affairs - July 2007
- Refund Signs and Policies - Sept 2003
- Scams - Dec 2001
Signage
- Refunds - A4 sized card for use in store display
Infopacks
- Infopacks for Retailers:
- Consumer Guarantees Act - A guide for retailers -
PDF version
available (210KB)
- Credit Contracts and Consumer Finance Act - Credit Sales - A
guide for retailers -
PDF version available (533 KB)
- Layby Sales Act - A guide for retailers
- Handling Customer Complaints – A guide for retailers
- Business Factsheet - Scams
- Business Factsheet - Refund signs and policies
- Refund policy sign
- Infopacks for Service Providers:
- Consumer Guarantees Act - A guide for Tradespeople and
service providers -
PDF version available (210KB)
- Handling Customer Complaints – A guide for retailers
- Business Factsheet - Scams
Measurement
Newsletter (Biannual publication)
Business fact sheets
- Accredited Persons - March 2004
- Alcoholic Liquor (consumed on licensed premises) - March 2004
- Garden and Landscape Supplies - March 2004
- Laser Pointers - March 2004
- Pattern approval for weighing and measuring equipment -
March 2004
- Quantity Marking of Packaged Goods No. 1 - March 2004
- Quantity Marking of Packaged Goods No. 2 - March 2004
- Sales of Firewood - March 2004
- Trade Weighing and Measuring Equipment - March 2004
- Trading Silage by Weight - March 2004
- Volume Delivery Measure Approvals - March 2004
- Weights and Measures - a guide for Retailers - March 2004
- Weighbridges - March 2004
Miscellaneous
Policy/Discussion Papers
(The text of some of these papers is available on this website
under Policy, Law and
Research
- Discussion Papers Index) Papers are listed by date of
publication.
2007
2006
- Review of the Consumer Information
Standards (Used Motor Vehicles) Regulations
2003
- submissions closed 14 July 2006
-
PDF version available (298KB)
-
Review of the Redress and Enforcement Provisions
of Consumer Protection Law: International Comparison
Discussion Paper
- submissions closed
29 June 2006 -
PDF version available (182KB)
Archived Papers
2005 2004 2003
2002 2001
2000 1999
2005
- Dummies/Pacifiers - Investigation into the Need for a Product
Safety Standard
- submissions closed 9 December 2005 -
PDF version available (155KB)
- Rubber Hot Water Bottles - Investigation into the Need for a
Product Safety Standard
- submissions closed 9 December 2005
PDF version available (172KB)
- Review of Industry-Led Regulation - submissions closed
14 October 2005
July 2005 PDF
version available (210 KB)
- Review of the Enforcement of Consumer Protection Law: Initial
Think Piece - submissions closed 31 August 2005 -
(extended to 29 June 2006)
July 2005
PDF version available (177 KB)
2004
- Consultation Paper: Revision of the Product Safety Standards
For: Cots for Household Use, Children's Nightwear and Limited
Daywear Having Reduced Fire Hazard, Children's Toys (Small Parts
Requirements for Children under Three), Baby Walkers
September 2004
PDF version available (173 KB)
- Credit Contracts and Consumer Finance Act 2003:
Proposed Model Disclosure Statements
April 2004 (Title only
available on this website electronically)
2003
2002
- Quantity Marking on Packaged Food: Proposed Amendments to the
Weights and Measures Regulations 1999
April 2003
PDF version available
(173 KB)
2001
- Consumer Information Standard: Used Motor Vehicle Information
Display
August 2001
PDF version available (152 KB)
- The Average Quantity System: Proposed Amendments to the
Weights and Measures Regulations 1999
May 2001
PDF
version available (83 KB)
- Inertia Selling Regulation of Unsolicited Services
March 2001
PDF
version available (91 KB)
- Consumer Credit Law Review: Further Consultation on Proposals
in Respect of Charging Interest and Calculating Balances
March 2001
PDF
version available (52 KB)
- Motor Vehicle Sales - A Proposed Regulatory Regime
PDF version
available (213 KB)
January 2001
2000
1999
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