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Page updated: 20-11-2009

Publications

Publications

This Topic Includes:
Publications for consumers
Publications for business
Miscellaneous
Policy/discussion papers

 

Most of the information in the Consumer Information, Business Information, Product Safety, and Measurement sections of this website is the online version of our printed publications.

For some publications we have PDF versions available. This availability is indicated alongside the title as a link to the page from which the PDF version can be downloaded.

Publications for consumers

Measurement
Motor vehicles
Product safety

General

Booklets

  • Buying on Layby - PDF version(593 KB) - Oct 2002
  • Buying on Hire Purchase - Only available as PDF version (522 KB) - April 2005
  • Credit - What you need to know when borrowing money or buying goods on credit - PDF version (951KB) - June 2009
  • Your Consumer Rights (Goods) - PDF version (1132 KB) - Nov 2007
  • Your Consumer Rights (Services) - PDF version (314 KB) - Nov 2007

Quick Guide

  • Before you borrow money - PDF version  (330 KB) - March 2009
  • Keep Your Car, By Knowing Your Rights PDF version (280KB) - May 2009 - Only available in PDF format
  • Your Consumer Rights (Goods) - PDF version (156 KB) - Nov 2007
  • Your Consumer Rights (Services) - PDF version (136 KB) - Nov 2007

Fact sheets

Motor vehicles

Booklets

  • Back on the Right Road - Your consumers' rights AFTER buying a motor vehicle (applies to vehicles bought after 15 December 2003) - PDF version (1156 KB) - April 2008
  • Fit for the Road? - What you should know BEFORE buying a motor vehicle (applies to vehicles bought after 15 December 2003) - PDF version (1293 KB) - May 2008

Pamphlets

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Measurement

  • Weigh in and Measure up (A consumers guide to buying goods by weight or measure) - PDF version (375 KB) - March 2007

Product safety

Pamphlet

Booklets

  • Children's and Nursery Products - Keeping kids safe - PDF version (992 KB) July 2009

Consumer fact sheets

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Publications for Business

Measurement
Miscellaneous
Policy/Discussion Papers
Archived Papers

General

Business notes

Please note: All Business note orders of more than three copies per title attract a charge of $1 per copy.

  • Average Quantity System - A Guide for Retailers, Packers and Importer - PDF version - March 2007
  • Carrying out a Product Recall -A Guide for Importers and Retailers - PDF version - May 2008
  • Codes of Practice - Guidelines for Developing a Code of Practice - Only available in PDF version (465KB) - July 2000
  • Codes of Practice - New Zealand Model Code for Consumer Protection in Electronic Commerce Only available in PDF version (55KB)
  • CGA - A Guide For Retailers - PDF version (210KB) - Oct 2003
  • CGA - A Guide for Manufacturers and Importers - PDF version (209KB) - Oct 2003
  • CGA - A Guide for Tradespeople and Service Providers - PDF version (210KB) - Oct 2003
  • Credit Contracts and Consumer Finance Act - Information for creditors - Only available in PDF (162KB) - June 2004
  • Credit Contracts and Consumer Finance Act - Credit Sales - A guide for retailers - PDF version (533 KB) - Oct 2004
  • Handling Customer Complaints - PDF version - Dec 2008
  • Layby Sales - A Guide for Retailers
  • Motor Vehicle Sales Act and related laws - guide for motor vehicle traders (Second edition) - PDF version (276 KB) - June 2005

Business factsheets

  • Ministry of Consumer Affairs - July 2007
  • Refund Signs and Policies - Sept 2003
  • Scams - Dec 2001

Signage

  • Refunds - A4 sized card for use in store display

Infopacks

  • Infopacks for Retailers:
    • Consumer Guarantees Act - A guide for retailers - PDF version (210KB)
    • Credit Contracts and Consumer Finance Act - Credit Sales - A guide for retailers - PDF version (533 KB)
    • Layby Sales Act - A guide for retailers
    • Handling Customer Complaints – A guide for retailers
    • Business Factsheet - Scams
    • Business Factsheet - Refund signs and policies
    • Refund policy sign

     

  • Infopacks for Service Providers:
    • Consumer Guarantees Act - A guide for Tradespeople and service providers - PDF version (210KB)
    • Handling Customer Complaints – A guide for retailers
    • Business Factsheet - Scams

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Measurement

Newsletter (Biannual publication)

Business fact sheets

  • Accredited Persons - March 2004
  • Alcoholic Liquor (consumed on licensed premises) - March 2004
  • Garden and Landscape Supplies - March 2004
  • Laser Pointers - March 2004
  • Pattern approval for weighing and measuring equipment - March 2004
  • Quantity Marking of Packaged Goods No. 1 - March 2004
  • Quantity Marking of Packaged Goods No. 2 - March 2004
  • Sales of Firewood - March 2004
  • Trade Weighing and Measuring Equipment - March 2004
  • Trading Silage by Weight - December 2007
  • Volume Delivery Measure Approvals - March 2004
  • Weights and Measures - a guide for Retailers - March 2004
  • Weighbridges - March 2004

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Policy/Discussion Papers

(The text of some of these papers is available on this website under Policy, Law and Research - Discussion Papers Index) Papers are listed by date of publication.

2007

  • Proposed Government Product Safety Policy Statement on Discussion Paper - Proposed Amendments to the Weight and Measures Regulations 1999 PDF version
    - submissions closed 11 February 2008

  • Acceptable Limits of Formaldehyde in Clothing and Other Textiles
    - submissions closed 26 November 2007 PDF version

  • Proposed Implementation of Mandatory Water Efficiency Labelling
    - submissions closed 10 August 2007 PDF version
  • Recommended Amendments to the Motor Vehicle Sales Act 2003
    - submissions closed 14 May 2007 PDF version (164KB)
  • Recommended Changes to the Consumer Information Standards (Used Motor Vehicles) Regulations 2003
    - submissions closed 14 May 2007 PDF version (291 KB)

2006

  • Review of the Consumer Information Standards (Used Motor Vehicles) Regulations 2003
    - submissions closed 14 July 2006 - PDF version (298KB)
  • Review of the Redress and Enforcement Provisions of Consumer Protection Law: International Comparison Discussion Paper
    - submissions closed 29 June 2006 - PDF version (182KB)

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Archived Papers

2005 2004 2003  2002  2001  2000  1999 

2005

  • Dummies/Pacifiers - Investigation into the Need for a Product Safety Standard
    - submissions closed 9 December 2005 - PDF version (155KB)
  • Rubber Hot Water Bottles - Investigation into the Need for a Product Safety Standard
    - submissions closed 9 December 2005 PDF version (172KB)
  • Review of Industry-Led Regulation - submissions closed 14 October 2005
    July 2005
     PDF version (210 KB)
  • Review of the Enforcement of Consumer Protection Law: Initial Think Piece - submissions closed 31 August 2005 - (extended to 29 June 2006)
    July 2005 PDF version (177 KB)

2004

  • Consultation Paper: Revision of the Product Safety Standards For: Cots for Household Use, Children's Nightwear and Limited Daywear Having Reduced Fire Hazard, Children's Toys (Small Parts Requirements for Children under Three), Baby Walkers
    September 2004 PDF version (173 KB)
  • Credit Contracts and Consumer Finance Act 2003: Proposed Model Disclosure Statements
    April 2004 (Title only available on this website electronically)

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2003

  • Credit Contracts and Consumer Finance Act 2003: Proposed Regulations
    November 2003 PDF version (165 KB)
  • Proposals for the Trade Measurement Accreditation and Verification Scheme
    October 2003 PDF version (168 KB)
  • Discussion paper on Voluntary GM-Free Labelling
    April 2003 PDF version (330 KB)
  • Guidelines for Consumer Representation
    March 2003 PDF version (235 KB)
  • Report of Consumer Representation Study 2000-2002 PDF version (517 KB PDF)

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2002

  • Quantity Marking on Packaged Food: Proposed Amendments to the Weights and Measures Regulations 1999
    April 2003 PDF version (173 KB)

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2001

  • Consumer Information Standard: Used Motor Vehicle Information Display
    August 2001 PDF version (152 KB)
  • The Average Quantity System: Proposed Amendments to the Weights and Measures Regulations 1999
    May 2001 PDF version (83 KB)
  • Inertia Selling Regulation of Unsolicited Services
    March 2001 PDF version (91 KB)
  • Consumer Credit Law Review: Further Consultation on Proposals in Respect of Charging Interest and Calculating Balances
    March 2001 PDF version (52 KB)
  • Motor Vehicle Sales - A Proposed Regulatory Regime PDF version (213 KB)
    January 2001

Back to policy/discusiion paper links

2000

  • Baby Walker Safety - Investigation into the need for a Product Safety Standard
    December 2000 (Title only available on this website electronically)
  • 0800 Bankline Report PDF version (125KB)
    December 2000
  • Consumer Credit Law Review: Part 5: Redress and Enforcement
    October 2000 PDF version (301 KB)
  • Guidelines for Developing a Code of Practice
    August 2000
  • Consumer Credit Law Review: Part 4: Overindebtedness, Insurance and E-Credit
    August 2000 PDF version (201 KB)
  • Consumer Credit Law Review: Part 3: Transparency in Consumer Credit: Interest, Fees and Disclosure
    April 2000 PDF version (460 KB)
  • Consumer Credit Law Review: Part 2: Application - What Transactions Should Consumer Credit Legislation Apply To?
    April 2000 PDF version (204 KB)
  • A Proposed New Zealand Model Code for Consumer Protection in Electronic Commerce
    March 2000 PDF version (55 KB)
  • Submissions to Ministerial Inquiry into the Electricity Industry
    March 2000

Back to policy/discusiion paper links

1999

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