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Page updated: 02-07-2008

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Home About Us Consumer Representation MCA Review Access Keys Contact Us Disclaimer Statement Media Centre Media Release Index A Word of Advice Index Consumer Affairs Newsletter index News Privacy Statement Useful Links

Information for Consumers
Information for Consumers - Introduction Auctions Banking Buying Commercial Goods Carriage of Goods Credit Issues Cash Loans Credit guide Guarantors Hire Purchase Home Buy-back Schemes Repossession TrueCost Checklist Consumer Guarantees Act - Introduction Consequential Loss Faulty Goods Service Failures Contracts Debt Collecting Disputes Tribunal Electricity Issues Fair Trading Act Gift Vouchers Glossary of Common Consumer Terms How to Complain Insurance Layby Liens - Right to Hold Goods Measurement Motor Vehicles - Introduction Buying a Motor Vehicle Problems with Motor Vehicles Consumer Information Notice (CIN) Pricing of Goods and Services Product Safety Quotes and Estimates Returns and Refunds Second-hand Goods Shop Closures Shop Stock Breakages Shopping at Home - Introduction Door to Door Sales Internet Shopping Mail Order Online Auctions Unsolicited Goods Unauthorised Work

Product Safety
About the Product Safety Service (MAPSS) Information for Consumers A Safe Home Bib Safety Bike Safety Baby Walkers Bouncinettes Change Tables Children's Nightwear Children's Toys Cigarette Lighters High Chairs Cots Ladder Safety Portable Cots and Playpens Prams and Strollers Safety Barriers Wheat Bags Information for Business About Product Recalls Recalling Unsafe Products Product Recall Sites Product Safety Standards Standard - Baby Walkers Standard - Children's Toys Standard - Children's Nightwear Standard - Cigarette Lighters Standard - Household Cots Standard - Pedal Bicycles Reporting Unsafe Products Service Safety Standards Unsafe Goods Notices (Product Bans) Current Unsafe Goods Notices

Information for Business
Introduction Consumer Guarantees Act Manufacturers/Importers and the CGA Motor Vehicles and the CGA Suppliers of Goods and the CGA Suppliers of Services and the CGA Credit Contracts and Consumer Finance Act 2003 CCCFA Business Note index Overview Disclosure requirements Debtor's purpose Consumer leases Debtor's right to cancel Credit-related insurance Fees, charges and interest Early prepayment Hardship provisions Oppressive contracts Customer Service and Complaints Fair Trading Act Hire Purchase Contract Hire Purchase Checklist Penalties and Rebates Repossession Internet Trading Layby Sales Act Measurement Motor Vehicle Sales Act Motor Vehicle Disputes Tribunal Adjudicators reports Consumer Information Notice CIN Product Safety

Measurement
Introduction Business Information measureUP newsletters (for Accredited Persons) Accredited Persons Approvals Average Quantity System Firewood Garden and Landscape Supplies Liquor Roadside Stalls Retailers - A Guide Silage Trading by Weight Weighbridges Weighing and Measuring Equipment Consumer Information

Scamwatch
Welcome to Scamwatch About Scamwatch Useful links Scam Alerts Protect Yourself I've been scammed, what should I do They have my bank details: What should I do? I've sent money: What should I do? They came to my door or got to me on the phone: What should I do? They got to me through my computer: What should I do? They got to me about my health: What should I do? They have my identity information: What should I do? Know the scammer's secrets Know what to do Know the law Know the scams Banking Fraud and Phishing Charity Scams Dating and Romance Scams Door-to-Door and Home Maintenance Scams Get-Rich-Quick Investment Scams Job and Employment Scams Health and Medical Scams Internet Scams Lottery and Competition Scams Mobile Phone Scams Money Mule/Money Laundering Psychic and Clairvoyant Scams Publication Scams or Vanity Press Pyramid Schemes and Chain Letters Small Business Scams Upfront Money Transfer Scams Protect Others reporting a scam scam alerts and media releases Anti-scam - Useful links Fraud Awareness Initiatives Fraud Awareness Week 2008 Earlier Fraud Awareness Initiatives

Publications
Index of Publications Publications Order Form

Policy, Law & Research
Policy, Law & Research - Introduction Regulatory Impact Statements/Business Compliance Cost Statements Research index Index of Discussion Papers Insight - index of occasional policy papers

Education
Welcome to ACE Consumer Teacher Resources Introduction to ACE Consumer Curriculum Focus and Learning Intentions How to Use this Resource Summary of Contents Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Guide to the Consumer Affairs Website Student Resources About ACE Consumer Using the Consumer Affairs Website Go to Online Activities

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