• Building, trades and utilities

    When you hire a tradesperson or sign up to a utility provider for personal, domestic or household services, you have the same consumer rights as for other services.
  • Contracts, quotes and estimates

    Find out the difference between contracts, quotes and estimates, and how to protect yourself from taking on too much risk – such as extra costs or poor-quality service.
  • Shopping and buying

    Before you buy something you need to know your rights and do your research.
  • Cars and motoring

    Your legal rights if you buy a vehicle privately, or from a dealer or registered motor vehicle trader.
  • Credit, banking and finance

    To make an informed choice and to avoid a dispute with your lender, you need to know your rights as a borrower.
  • Scams and online safety

    Scamwatch is part of the Consumer Protection website run by the Ministry of Business, Innovation and Employment. It provides information to consumers and small businesses on how to stay safe...
  • Product safety and consumer information

    What to do about unsafe or recalled products, and your legal rights including consumer information that must be provided to you for certain products.