• Getting quotes and estimates

    Find out how much a job will cost before you agree to it by asking for a written quote or an estimate.
  • Changing contracts or quotes

    Your rights to change or cancel a contract or quote, and how to get a refund on your deposit and for breach of contract.
  • Overcharging or incomplete work

    Your rights when a tradesperson or other service provider does not finish the job or you are overcharged.
  • Standard form contracts

    What standard form contracts are and your rights if they contain unfair clauses.
  • Tickets and events

    What you need to know when you buy tickets to an event or for a holiday and your rights if there is a problem.